Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrew McGaffick

Akron,OH

Summary

I am an extremely dedicated, hard working individual with drive and ambition to get the task in front of me completed all while ensuring the customer is satisfied and involved in the progress. I interact professionally with customers, home owners, sales representatives and fellow co-workers. I offer 20 + years of retail management and 4 years in the restoration industry. Those years have molded me into a very well rounded individual who can think quickly and adapt to change easily.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Water Restoration Technician

Servpro
Medina, OH
11.2021 - 06.2024
  • Extracted standing water from the premises using wet-vacs and pumps.
  • Conducted post-restoration inspections to ensure that all areas are completely dried out before leaving the job site.
  • Maintained certifications related to industry standards for water damage restoration techniques.
  • Inspected and assessed water damage in residential homes.
  • Ensured safety protocols were followed while working on hazardous sites containing black water or sewage contamination.
  • Provided customer service to clients throughout the entire restoration process.
  • Operated high-powered cleaning machines to remove dirt and grime from carpets and upholstery.
  • Sanitized surfaces with antimicrobial solutions to prevent further contamination.
  • Performed demolition of affected materials, such as drywall, flooring, and insulation.

Food Service Manager

Aramark
Kent, Ohio
07.2018 - 10.2019
  • Assigned tasks and monitored progress of all kitchen personnel.
  • Ensured proper portioning and serving of meals according to established standards.
  • Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Monitored quality of dishes served by tasting them periodically throughout the day.
  • Adhered to company food, safety, quality and sanitation policies.
  • Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Store Manager

Dollar General
Akron, Ohio
04.2016 - 08.2018
  • Oversee total store operations.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Recruited, trained and supervised new employees.
  • Updated and maintained store signage and displays.
  • Provide outstanding customer service all day, every day.

Store Co-Manager

Giant Eagle
Cleveland, Ohio
12.2006 - 10.2016
  • Manage total store operations in the absence of the store manager.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
  • Monitored inventory levels and placed orders as needed.
  • Ensured compliance with all company policies and procedures.
  • Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner.
  • Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Store Co-Manager

TOPS MarketLLC
Akron , Ohio
06.1996 - 12.2006
  • Manage total store operations in the absence of the store manager.
  • Promoted safety practices throughout the entire store by conducting safety drills periodically.
  • Assisted customers with product selection while providing excellent customer service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delegated work to staff, setting priorities and goals.
  • Communicated store achievements and concerns to the District Manager, if and when they arose.

Education

Bachelor of Science - Marketing

The University of Akron
Akron
12-2002

Skills

  • Adjusting chemical levels
  • EPA regulations understanding
  • Setting containment and negative pressure
  • Removing affected material
  • Clean and disinfect items that can be salvaged
  • Read and analyze moisture maps
  • Place proper drying equipment
  • Hazardous Materials Handling
  • Follow proper procedures when dealing with blood borne pathogens

Certification

  • iiCRC certified in water mitigation
  • FoodSafe certified until 2025

Timeline

Water Restoration Technician

Servpro
11.2021 - 06.2024

Food Service Manager

Aramark
07.2018 - 10.2019

Store Manager

Dollar General
04.2016 - 08.2018

Store Co-Manager

Giant Eagle
12.2006 - 10.2016

Store Co-Manager

TOPS MarketLLC
06.1996 - 12.2006

Bachelor of Science - Marketing

The University of Akron

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Andrew McGaffick