Andrew McLaughlin
Lexington,NC
Summary
Dynamic professional with a proven track record at Canteen, adept in project management and customer service, excelling in roles that demand exceptional organizational and team collaboration skills. Achieved a significant 270+ Market refreshes in FY24, demonstrating a strong ability to enhance business operations and client experience excellence.
Overview
7
7
years of professional experience
Work History
Implementation Coordinator
Canteen
High Point, NC
07.2023 - Current
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Completed a total of 270+ refreshes in FY24, with 112 of those being in the final quarter of the year.
- Stayed up to date on Avenue C Market brand standards and merchandising requirements.
- Helped begin the High Points OCS Refresh program.
- Increased exposure in multiple business lines and roles to gain knowledge of operations (CSMs, vending, route merchandisers, etc.).
- Trained new Refresh Champions for other branches and continued collaboration when possible.
- Prepared and distributed Post-Refresh forms to ensure communication of all client issues and requests.
Customer Service Manager
Furnitureland South, Inc.
Jamestown, NC
07.2022 - 07.2023
- Lead a team of 16 account managers who help customers on a daily basis.
- Ran several auditing reports to ensure our team was providing the best, quickest, and most efficient service experience possible.
- Developed and implemented strategies for providing excellent customer service experience.
- Assigned work and monitored performance of project personnel.
- Planned and executed new processes in order to serve our customers better.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Worked with all departments in order to resolve various issues a customer may be experiencing.
Customer Service Account Manager
Furnitureland South
Jamestown, NC
06.2021 - 06.2022
- Responsible for resolving customer issues with furniture purchases.
- Filing claims with manufacturers, having local techs address damage, and processing refunds and credits on purchases.
- Respond to customers in a timely manner to resolve issues.
- Time management of customer inbound calls, emails, and meetings for each day.
- Maintained inter- and intra-department workflow by fostering a spirit of cooperation.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Freight Broker
Total Quality Logistics
High Point, North Carolina
10.2020 - 06.2021
- Obtained new business from various companies in order to move their freight at competitive costs with various trucking companies.
- Negotiated pricing of trips with customers and drivers to take loads.
- Double checked shipments and according to client orders.
- Researched new carriers that could provide cost savings or improved services.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
Hardgoods Manager
Sportsman's Warehouse
Greensboro, North Carolina
10.2019 - 10.2020
- Maintained the brand standards of all companies carried in my department and store.
- Provided exceptional customer service to all potential customers who came to our store.
- Managed part-time associates with daily tasks to maintain cleanliness and store standards.
- Stocked and organized products to brand-specific schematics.
- Ensured compliance with all applicable laws and regulations governing the sale of hard goods.
Freight Flow Lead
Dick's Sporting Goods
Winston Salem, North Carolina
10.2017 - 10.2019
- I started at the company while being a part-time lacrosse specialist, giving knowledge to customers on all things lacrosse.
- Moved into a team sports lead role where I ran the entire department of team sports and its part-time associates.
- We maintained brand standards by stocking, cleaning, and rotating products.
- Gave excellent customer service to all customers who entered our store and department.
- Closed and opened the store on occasion to assist salaried managers.
- Moved into a freight owl lead, where I was responsible for unloading all trucks and getting them to their proper departments to be stocked.
Education
BS - Sports Management
Southern New Hampshire University
06.2017
BS - Christian Ministry
John Wesley University
05.2016
Skills
- Account management
- Team Management
- Filing
- Stocking
- Organizational skills
- Negotiation
- Time management
- Customer service
- Reporting tools
- Merchandising
- Data gathering
- Project management
- Project documentation
- Data interpretation
Timeline
Implementation Coordinator
Canteen
07.2023 - Current
Customer Service Manager
Furnitureland South, Inc.
07.2022 - 07.2023
Customer Service Account Manager
Furnitureland South
06.2021 - 06.2022
Freight Broker
Total Quality Logistics
10.2020 - 06.2021
Hardgoods Manager
Sportsman's Warehouse
10.2019 - 10.2020
Freight Flow Lead
Dick's Sporting Goods
10.2017 - 10.2019
BS - Sports Management
Southern New Hampshire University
BS - Christian Ministry
John Wesley University