Andrew McLean
Oak Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Resolution Manager
Gallagher Bassett Services Inc.
07.2022 - 03.2024
- Applied claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
- Interacted extensively with various parties involved in the claim process to ensure effective communication and resolution.
- Handled claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
Resolution Associate
Gallagher Bassett Services Inc.
01.2020 - 07.2022
Emergency Medical Technician Basic
Superior Ambulance
06.2014 - 07.2020
Intern - Disaster Cycle Services
American Red Cross
01.2019 - 06.2019
- Responded to fires in Chicago as Supervisor for the Disaster Action Team.
- Wrote various training exercises for the Disaster Action Team volunteers.
- Used mapping software to increase staffing efficiency when dispatching volunteers to emergencies throughout upper Illinois.
- Assisted the department with team initiatives, including the Sound the Alarm Campaign.
Volunteer Firefighter
Glen Ellyn Volunteer Fire Company
08.2013 - 06.2016
Intern
Dupage County Office Of Emergency Management
01.2012 - 06.2012
- Assisted the Training and Exercise Coordinator with the development of Incident Action Plans and Emergency Response Plans, database creation and maintenance, data entry, and administrative duties.
- Developed various resources for EMA coordinators in the DuPage area to assist with the understanding of changes to the NIMS program.
- Created and established a database that tracked all emergency management exercises completed over the past eight years within the County.
- Created and established a training record that tracked all training completed within the Department to ensure grant compliance.
- Gained experience developing various exercises, including Tabletops, Functional, and Full-Scale.
Education
Master of Public Health - Public Health, Disaster Preparedness
Benedictine University
Lisle, IL12.2019
Bachelor of Arts - Sociology
Northern Illinois University
Dekalb, IL05.2011
Skills
- Communication
- Problem Solving
- Written Communication
- Project Management
- Customer Service
- Decision-Making
Timeline
Resolution Manager
Gallagher Bassett Services Inc.
07.2022 - 03.2024
Resolution Associate
Gallagher Bassett Services Inc.
01.2020 - 07.2022
Intern - Disaster Cycle Services
American Red Cross
01.2019 - 06.2019
Emergency Medical Technician Basic
Superior Ambulance
06.2014 - 07.2020
Volunteer Firefighter
Glen Ellyn Volunteer Fire Company
08.2013 - 06.2016
Intern
Dupage County Office Of Emergency Management
01.2012 - 06.2012
Master of Public Health - Public Health, Disaster Preparedness
Benedictine University
Bachelor of Arts - Sociology
Northern Illinois University