Andrew Mcneeley
Centerville,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Leader
Walmart
09.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Hiring Manager
KROGER
11.2020 - 09.2022
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Partnered with HR team to outline and define position requirements in accordance with company needs.
- Managed recruitment team and trained and mentored new advisors
Customer Service Representative
Kroger
07.2015 - 11.2020
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Applied Science - Business Management
Sinclair Community College
Dayton, OH04.2020
Skills
- Client Support
- Timelines and Milestones
- Inventory Accuracy
- Teamwork and Collaboration
- People Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Team Leader
Walmart
09.2022 - Current
Hiring Manager
KROGER
11.2020 - 09.2022
Customer Service Representative
Kroger
07.2015 - 11.2020
Associate of Applied Science - Business Management
Sinclair Community College