Dynamic Account Manager at Data Axle with a proven track record in managing multi-million dollar client budgets and executing over 500 successful email campaigns. Expert in relationship building and data analysis, driving client satisfaction and project success through strategic leadership and creative problem-solving. Committed to delivering results and enhancing client engagement.
Overview
7
7
years of professional experience
Work History
Account Manager
Data Axle
Dallas, United States
09.2022 - Current
Responsible for managing over $1.5 million annually in client budget.
Leads key client marketing initiatives, managing the end-to-end process from inception to completion.
Orchestrates cross-functional teams to facilitate the successful completion of projects. Adheres to a strict timeline, varying time zones, and changing deliverables, while keeping client satisfaction as a top priority.
Serves as a key advertising strategist for clients. Leads discovery calls, contract negotiation through invoicing, and reporting on executed deliverables.
Manages 500+ successful email campaigns across multiple business segments and clients, ensuring a smooth transition of assets and the successful completion of projects, with reporting and financial details.
Creates compelling presentations to drive client engagement and revenue opportunities.
Manages weekly and monthly status calls across multiple teams to ensure deliverables, timelines, and client success.
Manages, reports, and analyzes client success through various data-driven metrics.
Strong emphasis on building and retaining client relationships.
Designs and executes various efficiencies for both internal and external resources.
Senior Account Coordinator
Data Axle
Dallas, United States
03.2021 - 09.2022
Assisted Account Managers with various client-related tasks, such as project management, internal organization, and reporting.
Organized and managed projects, tasks, and timelines to ensure efficient workflow and on-time completion.
Maintained and nurtured client relationships through communication, follow-up, and proactive support.
Prepared and distributed reports, summaries, and other documentation for client accounts.
Arranged internal and client meetings with comprehensive agendas, materials, and supporting documentation.
Senior Account Coordinator
Epsilon
Earth City, United States
08.2018 - 03.2021
Acted as a liaison between Epsilon and key clients, utilizing direct communication and strong relationship-building, ensuring client satisfaction at every level.
Successfully migrated from small-scale clients to million-dollar engagements over my tenure.
Functioned as a project manager, harmonizing clients' schedules and mail dates with Epsilon's print production and mail capacity.
Constructed and authorizes purchase orders for large quantities of paper and envelopes, solely managing budgets ranging from small scale to hundreds of thousands of dollars.
Followed client-led standards according to signed DMAs after the completion of a successful campaign.
Combined Epsilon business practices and industry knowledge to ensure clients are updated and satisfied with our work.
Content Specialist
WhyteSpyder
Bentonville, United States
12.2017 - 04.2018
Utilized internal resources and the corporate network to develop and publish client case studies.
Sole manager for all company press releases, including creation, development, and distribution.
Responsible for creating and managing all written content on the corporate website.
Authored over 20 articles and press releases that were picked up by regional and national publications.
Acted as the creative lead and spearheaded the production of all content-related initiatives, such as interviews, photography, and videography.
Created event flyers, digital invitations, event recaps, and write-ups.
Team leader for the development and creation of video campaigns for clients.
Prepared and formatted work for publication and submitted to printers or publishers.
Intern
WhyteSpyder
Bentonville, United States
11.2017 - 12.2017
Developed and optimized item detail pages for mass online retailers and eCommerce agencies
Created compelling item story details to drive traffic and conversions to pages
Contributed to analyzing high-value keyword phrases and incorporating them into item detail pages
Education
Bachelor's degree - Advertising and Public Relations
University of Arkansas
Fayetteville, Arkansas
01.2018
Skills
Account management and supervision
Leadership and collaboration
External and interpersonal communication
Creative problem-solving
Client relations and retention
Strategy development and implementation
Relationship building and management
Project management
Time management and adaptability
Negotiation skills
Microsoft applications expertise
Adherence to schedules
SEO optimization strategies
Social media strategy development
Data analysis and insights
Email marketing campaigns
Contract negotiation
Timeline
Account Manager
Data Axle
09.2022 - Current
Senior Account Coordinator
Data Axle
03.2021 - 09.2022
Senior Account Coordinator
Epsilon
08.2018 - 03.2021
Content Specialist
WhyteSpyder
12.2017 - 04.2018
Intern
WhyteSpyder
11.2017 - 12.2017
Bachelor's degree - Advertising and Public Relations
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