Andrew Mcvay
Hagerstown,MD
Summary
Highly proactive manager with 7 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Looking for an opportunity to utilize exceptional abilities in both BOH and FOH and enjoy the challenge of working under pressure. The ultimate goal is to always achieve guest and employee satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Golden Corral Buffet And Grill
10.2022 - 12.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of guest and employee satisfaction.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Restaurant was closed on Dec 31, 2023
General Manager
Bob Evans
01.2020 - 09.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training and schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
Bob Evans Restaurant
04.2015 - 01.2022
- Started as a line cook and over the next 5 years got promoted to Shift Leader, Manager, Assistant General Manager and General Manager.
- Transferred to problem restaurants as needed to facilitate the restructuring of the restaurants and improve operations.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
South Hagerstown High School
Hagerstown, MDSkills
- Operations Management
- Schedule Coordination
- Customer Engagement
- Staff Management
- Supervisory Skills
- Staff Scheduling
- Inventory Control and Record Keeping
- Organization and Prioritization
- Customer-Oriented
- Complaint Resolution
- Regulatory Compliance
- Employee Retention
Certification
- I am servsafe certified
Timeline
Restaurant Manager
Golden Corral Buffet And Grill
10.2022 - 12.2023
General Manager
Bob Evans
01.2020 - 09.2022
Manager
Bob Evans Restaurant
04.2015 - 01.2022
South Hagerstown High School