Andrew Medrano
Huntington Beach,California
Summary
Dynamic retail management professional with over 10 years of experience driving sales and profit growth through effective leadership and the development of core operational initiatives. Expertise in training diverse teams, troubleshooting challenges, and executing business strategies to enhance productivity and profitability. Proven track record in hiring, staffing, and strategic planning, with a focus on aligning departmental goals with organizational vision. Committed to fostering a resilient work ethic and sound decision-making skills to promote sustained operational excellence.
Overview
13
13
years of professional experience
Work History
Business & Operations Manager
Living Spaces Furniture
Irvine, CA
01.2016 - Current
- Digital & retail customer shopping experience and maintain brand integrity
- Responsible for teaching, training, and developing the operations & sales team
- Direct and manage associates to ensure team is operating at a high level of efficiency and commitment
- Staffing and hiring – responsible for onboarding new hires & teaching of selling model
- Financial responsibilities include managing & completing payroll for the Irvine branch
- Manage store budget/P&L - controlling average hourly rate & labor spending through effective scheduling
- Performance manage associates through coaching/trainings & self-assessments
- Ended 2023 ranked 19th in company for Sales Floor Leadership metrics
Specialty Supervisor
The Home Depot
Huntington Beach, CA
01.2012 - 01.2015
- Key carrier & Manager on duty
- Customer Service resolution
- Managed, supervised, and found resolution for customer service opportunities
- Recognized for customer engagement and delivering 'legendary' customer service
- Oversee proper scheduling for coverage of all specialty departments
- Hold associates accountable to goals; coach, train, & develop associates in areas of opportunity
- Set up training for all associates on different services offered by the company
- Develop & train team of lead generators
- Responsible for coordinating weekend activities & promotional events (Do-it-yourself clinics, services events, etc.)
- Involved in interview, hiring, and staffing process for the store
Education
Associate of Applied Science - Marketing, Communications
Orange Coast College
Costa Mesa, CA05.2019
Skills
- Budgeting and forecasting
- Sales operations
- New hire training
- Relationship building and management
- Staff management
- Public speaking
- Business generation
- Client service
- Microsoft Office
- Microsoft Dynamics
- PowerPoint
- SAP
- Concur
- Tableau
- Workday
- ADP
Related Accreditations
AMA & CMI Marketing Certification
Timeline
Business & Operations Manager
Living Spaces Furniture
01.2016 - Current
Specialty Supervisor
The Home Depot
01.2012 - 01.2015
Associate of Applied Science - Marketing, Communications
Orange Coast College