Andrew Mendez

· Performed troubleshooting on network components to identify and resolve issues quickly.

· Analyzed system logs to detect anomalies and malicious activity in the network infrastructure.

· Conducted encryption protocols to protect sensitive information during transmission over public networks.

· Configured routers, switches, firewalls, VPNs, and other network devices according to established security policies.

· Trained by the 290th ANG for programing and use of J-blocks, SKL, Hawkeye/BGAN satellites, VTC, radios, along with many other bare base equipment used for emergency communication for Hurricane response.

· Directed configuration and compliance management for 230 enterprise applications, achieving a 15% improvement in installation success

· Coordinated efficient releases and deployment of approved upgrades across multiple environments ensuring IA compliance.

· Oversaw vendor communications for maintenance, upgrades, and ensured various incident rectifications.

· Maintained comprehensive records of all software configurations in CMDB and a definitive software list.

· Managed Remedy and ServiceNow ticket queue, closing over 900 change requests.

· Installed and configured various hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.

· Managed team Remedy ITSM tickets, mitigated delays, and resolved over 1000 incidents.

· Troubleshot and resolved technical issues related to operating systems, software applications, VTC, and networking equipment.

· Resolved printer-related issues by troubleshooting hardware, network, and all other associated connections.

· Provided technical support to users in resolving hardware and software issues. Rectified system-related problems by troubleshooting network connections and other components. Resolved over 1500 system trouble tickets.

· Responded to or escalated tickets based on severity and internal policies governing responses.

· Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.

· Account administrator for 3 networks. Created over 1000 user accounts, managed over 70,000 accounts.

· Utilized Remedy, Active Directory, Microsoft Azure, VMware Horizon, and SolarWinds DameWare.

· Journeyman in food service, fitness, and hotel management – Provides readiness capabilities and programs that build resilient Airmen.

· NCOIC, Command of Quarters – Facility manager for 65 room, 25,000 sq. ft., $6.5M alert rest facility. Responsible for scheduling work orders, maintenance repairs, and ensuring fire prevention. Contract officer representative for custodial contracts. Inspected, documented, processed funding paperwork, and quality assurance evaluator two-person custodial team.

· Recreational Specialist – Oversaw 12 Morale Warfare Recreation programs at Community Activity Center. Supervised 5 military and 12 civilian personnel and work schedule. Managed 12 instructional contracts. Safeguarded Non-Appropriated Fund accounts and income. Responsible for verifying and reconciling end-of-day cashier's reports.

· Food Service Journeyman – Flight-line chef at Essential Station Messing. Responsible for preparing, receiving and storage of subsistence in accordance with Department of Defense Tri-Service Food Code and Air Force Health and safety standards.