Andrew Mercado
Summary
Detail-oriented professional with expertise in emergency response and report writing. Proven ability in de-escalation techniques and maintaining situational awareness, ready to enhance community safety and foster trust.
Overview
4
4
years of professional experience
Work History
Deputy Sheriff
San Diego Sheriff's Department
Spring Valley, CA
03.2025 - Current
- Responded to emergency calls and provided immediate assistance.
- Patrolled assigned areas to ensure public safety and deter criminal activity.
- Conducted traffic stops and issued citations for violations of laws.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Assisted in crime scene investigations by collecting evidence and documenting findings to support case development.
- Prepared detailed reports on incidents, arrests, and investigations conducted.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Provided courtroom security for judicial proceedings.
- Collaborated with community members to build trust and address concerns, fostering positive community relations.
- Enforced local ordinances, state laws, and federal regulations consistently.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Participated in regular training sessions to strengthen law enforcement skills and knowledge for improved service delivery.
- Adhered to departmental policies and procedures while performing job duties.
Correctional Officer
San Diego Sheriff's Department
San Diego, California
05.2023 - 03.2025
- Supervised inmate activities and maintained safety within housing units.
- Enforced rules and procedures to promote order in the correctional environment.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted regular inspections of facilities to ensure compliance with regulations.
- Responded promptly to incidents and emergencies, ensuring staff and inmate safety.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Facilitated rehabilitation programs to enhance inmate engagement and promote positive behavior.
- Collaborated with law enforcement teams during inmate transport and court appearances.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Compiled detailed reports summarizing all relevant information related to daily operations at the correctional facility.
- Administered first aid to inmates experiencing injury or illness under supervision.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Conducted headcounts to ensure that all inmates were accounted for.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Counseled inmates and responded to legitimate questions, concerns and requests.
Front End Supervisor
Walmart
El Cajon, California
03.2022 - 10.2022
- Supervised team members and ensured adherence to company policies.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Trained new associates on customer service best practices.
- Oversaw daily operations, ensuring store organization and cleanliness standards were met.
- Streamlined inventory management and restocking processes for optimal product availability.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored sales floor for safety hazards and addressed concerns immediately.
- Verified cash supply in checkouts, maintaining accuracy and security of cash handling.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
Skills
- Criminal investigations
- Testifying in court
- Emergency response
- First aid and CPR
- De-escalation techniques
- Situational awareness
- Report writing
- Analytical thinking
- Integrity and ethics
- Verbal communication
Timeline
Deputy Sheriff
San Diego Sheriff's Department
03.2025 - Current
Correctional Officer
San Diego Sheriff's Department
05.2023 - 03.2025
Front End Supervisor
Walmart
03.2022 - 10.2022