Andrew Mickelberry
Merritt Island
Summary
Detail-oriented professional with experience in network management and technical support. Demonstrated success in leading teams through IT projects, contributing to effective documentation creation and problem-solving strategies that enhance operational efficiency.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Handyman Helper
Action craftsman
Merritt Island
02.2026 - Current
- Organized tools and materials to streamline job site operations.
- Operated power tools such as drills and saws safely to complete projects effectively.
- Cleared debris and organized tools from work areas after job completion to maintain a safe environment.
- Assisted handyman with maintenance and repair tasks, including painting, carpentry, plumbing, electrical work, and appliance installation to ensure quality outcomes.
IT Technician
DHI Mortgage Company
Orlando
10.2022 - 01.2026
- Installed and configured workstation equipment to enhance employee productivity.
- Provided technical support to staff through phone and in-person interactions, resolving issues promptly.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for IT tasks, streamlining troubleshooting processes for common problems.
- Decommissioned server rooms and established new server rooms on location for over 20 Mortgage and Title offices.
Computer Systems Analyst
Department of Environmental Protection
Orlando
01.2021 - 09.2022
- Created user documentation for software applications, facilitating user understanding in environmental assessments.
- Install, configure and manage workstations, phones, printers and other devices for over 90+ staff
- Conducted regular maintenance and safety inspections on fleet of 15 vehicles, ensuring compliance and reliability.
- Organized and maintained documentation related to fleet vehicles and expenditures, supporting effective fleet management.
General Merchandise Lead
Target
Merritt Island
06.2018 - 12.2020
- Led team to efficiently stock and organize merchandise on sales floor, enhancing product visibility.
- Trained new employees on product knowledge and store policies.
- Coordinated shift schedules to ensure adequate staffing and optimal customer service.
- Assigned tasks to staff based on strengths to maximize team effectiveness.
- Led a team of 3-8 staff members daily depending on season
Education
Bachelor of Arts - History
University of Central Florida
Orlando, FL08-2019
Skills
- Power tool operation
- Problem solving
- Technical support
- Documentation creation
- Staff training
- Network management
Certification
Comptia A+
Timeline
Handyman Helper
Action craftsman
02.2026 - Current
IT Technician
DHI Mortgage Company
10.2022 - 01.2026
Computer Systems Analyst
Department of Environmental Protection
01.2021 - 09.2022
General Merchandise Lead
Target
06.2018 - 12.2020
Bachelor of Arts - History
University of Central Florida