ANDREW MILLER
Newberg,OR
Summary
Proven track record in emergency management and customer service, honed at Trimet and Multnomah Educational Service District. Excelled in multitasking and interpersonal communication, significantly enhancing user experiences. Skilled in Microsoft Office and adept at implementing safety procedures. Achievements include effectively training new staff and promoting a secure, positive environment for individuals with developmental disabilities.
Experienced with managing scale house operations, ensuring accurate and timely data entry. Utilizes strong organizational skills and attention to detail to maintain efficient workflow. Knowledge of effective communication and customer service techniques.
Overview
16
16
years of professional experience
Work History
Scale House Attendant
Waste Management Hillsboro Landfill
10.2024 - Current
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Screen waste for possible hazardous material and direct customers to the proper disposal areas.
Station Agent
Trimet
08.2021 - 08.2024
- Handled emergency situations calmly and efficiently by following established procedures
- Provided guidance to drivers regarding job duties and responsibility
- Trained new employees on company policies, procedures, products and services
- Demonstrated excellent problem-solving skills to resolve customer complaints quickly and effectively
- Managed incoming calls from employees seeking assistance or information about services
Transit Bus Operator
Trimet
01.2016 - 08.2021
- Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy
- Adhered to established schedules, ensuring that trips were completed on time
- Informed passengers of any changes in route due to traffic conditions or other factors
- Observed roadways for hazards such as potholes, debris, pedestrians
- Performed pre-trip inspections of bus interior and exterior before beginning each shift
Educational Assistant
Multnomah Educational Service District
01.2009 - 01.2016
- One on one ed Assistant for individuals with severe developmental disabilities
- Assisting students to perform their specialized tasks
- Maintain and track students progress
- Teamwork and cooperation
Education
transfer of arts degree -
Mount Hood community college
Skills
- Multitasking Abilities
- Time Management
- Interpersonal Skills
- Excellent Communication
- Microsoft Office
- Safety awareness
- Decision making aptitude
- Class B CDL
- Hazardous waste screening
- Telephone reception
- Reliability and punctuality
- Customer service
- Data entry
Timeline
Scale House Attendant
Waste Management Hillsboro Landfill
10.2024 - Current
Station Agent
Trimet
08.2021 - 08.2024
Transit Bus Operator
Trimet
01.2016 - 08.2021
Educational Assistant
Multnomah Educational Service District
01.2009 - 01.2016
transfer of arts degree -
Mount Hood community college
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