Andrew Mine
Baden,PA
Summary
To obtain employment in the customer service industry, and to maintain that employment for years to come. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Hardwood Cafe
04.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Cashier
Giant Eagle
12.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Retail Sales Associate
Harbor Freight
11.2022 - 05.2024
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Kitchen Manager
Full Pint Beer
04.2022 - 11.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Checked and tested foods to verify quality and temperature.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Assistant Kitchen Manager
Smiling Moose
06.2021 - 11.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Followed standardized recipes set by Chef for production of lunch and dinner meals.
- Motivated staff to perform at peak efficiency and quality.
Assistant Manager
Steel Mill Saloon
02.2022 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Manager
The Clubhouse
09.2021 - 11.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Prep Cook
North Park Lounge
07.2021 - 09.2021
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Chef
The Maxx
01.2021 - 06.2021
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Obtained fresh, local ingredients to lower grocery costs.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Cook
Waffles INCaffeinated, Wexford
02.2018 - 04.2021
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Led shifts while personally preparing food items and executing requests based on required specifications.
- Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.
- Ordered and received products and supplies to stock kitchen areas.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
Cook
North Park Lounge
06.2018 - 07.2020
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Lead Cook
Penalty Box
04.2018 - 06.2018
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
- Maintained complete knowledge of restaurant menu, including daily specials.
Cook
Five Guys
02.2018 - 04.2018
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Practiced safe food handling procedures at all times.
- Verified freshness of products upon delivery.
Line Cook and Server
Max and Erma's , Gibsonia
12.2012 - 01.2018
- Ability to be responsible for maintaining the control of the line Willing to help other in all aspects of the line Able to take and keep inventory of the restaurant.
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
- Ensured personnel safety, kitchen sanitation and proper food handling or storage.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
Assistant Manager/Crew Person
Sonic
01.2009 - 03.2009
- Opened the restaurant and was trained in all stations in a short period of time Handled large amounts of money Managed a staff of about 30-40 people.
- Responded to customer requests via telephone and email.
- Developed new process for employee evaluation which resulted in marked performance improvements.
Shift Manager
McDonald's , Cranberry Twp
08.2008 - 09.2008
- Managed a staff of about 5 - 10 crew Able to take nightly inventory.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Managed schedules, accepted time off requests and found coverage when shifts were short.
- Kept employees operating productively and working on task to meet business and customer needs.
Line Cook/ Kitchen Supervisor
Hereford and Hops
01.2006 - 08.2008
- Able to multi task and effectively run a smooth line.
- Worked with fresh meats and seafood.
- Know all the positions of the line, Broil, Sautee, and Fry.
Cook
Red Robin
01.2008 - 07.2008
- Cooked for a restaurant of about 200 guests Learned all Back of the House positions.
- Verified freshness of products upon delivery.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
- Verified proper portion sizes and consistently attained high food quality standards.
Cook/Assistant Manager
Primanti Bros.
09.2006 - 01.2008
- Carefully interviewed, selected, trained and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted the business through participation in and sponsorship of community events.
- Led and directed team members on effective methods, operations and procedures.
- Unloaded trailers, received merchandise, verified orders and broke down produce loads.
Cook
Brush Creek Inn
08.2006 - 10.2006
- Assisted with the Owner to help change the menu and daily specials.
Dishwasher
Eat'n Park
11.2005 - 08.2006
- Set up advertising signs and displays on shelves, counters and tables.
- Upheld standards of cleanliness, food handling and safety.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Provided friendly and attentive service.
Pizza Assistant Manager
Giant Eagle
11.2005 - 01.2006
- Made Hand Tossed Pizza and Gourmet Sandwiches.
- Can open and close by myself.
Cashier/Front End Coordinator/ Customer Service Clerk
Giant Eagle
06.2004 - 12.2005
- Helped customers in all aspects of the grocery store.
- Assisted and helped my fellow employees to maintain a smooth operation.
Line Cook/ Prep cook
Braddock Steak and Seafood
07.2003 - 06.2004
- Able to prep and make 75 % of the menu out of a scratch kitchen.
Line Cook/Kitchen Supervisor
Rock Bottom Restaurant
03.2002 - 06.2003
- Worked 40 plus hours a week in a scratch kitchen.
- Able to supervise 10-15 Back of the House employees Prep, Pantry, Line Cook, Server and Host.
Produce Clerk
Giant Eagle
10.1997 - 03.2003
- Able to lift up to 75 lbs.
- Can unload and rotate fresh produce.
- Closed without any supervision.
Caddie
Sewickley Heights Golf Club
04.1994 - 09.1999
Intern/ Chef
Walt Disney World Swan and Dolphin
01.1999 - 06.1999
- Worked in all areas of the hotel restaurants and banquets.
- Worked banquet functions from 10 - 5500 guests.
Crew/ Shift Coordinator
McDonald's
12.1995 - 06.1997
- Cross trained in all areas of the restaurant.
- Handled large amounts of money.
Education
Associates Degree of Arts - Social Work
Community College of Beaver County
Monaca, PA05.2015
Associates Degree - Culinary Arts, Specialized Technology
Pennsylvania Culinary
Pittsburgh, PA06.1999
Skills
- Food presentation talent
- Institutional and batch cooking
- Service industry background
- Customer service
- Multitasking
- Team leadership
- Inventory, money, supervision
- Kitchen equipment operation and maintenance
- Problem-Solving
- Team Leadership
- Calm and Pleasant Demeanor
Certification
- SafeServ certification: Food Handling
- RAMP Certification
Timeline
Cashier
Giant Eagle
12.2024 - Current
Food and Beverage Manager
Hardwood Cafe
04.2024 - Current
Retail Sales Associate
Harbor Freight
11.2022 - 05.2024
Kitchen Manager
Full Pint Beer
04.2022 - 11.2023
Assistant Manager
Steel Mill Saloon
02.2022 - 03.2022
Assistant Manager
The Clubhouse
09.2021 - 11.2021
Prep Cook
North Park Lounge
07.2021 - 09.2021
Assistant Kitchen Manager
Smiling Moose
06.2021 - 11.2022
Chef
The Maxx
01.2021 - 06.2021
Cook
North Park Lounge
06.2018 - 07.2020
Lead Cook
Penalty Box
04.2018 - 06.2018
Cook
Waffles INCaffeinated, Wexford
02.2018 - 04.2021
Cook
Five Guys
02.2018 - 04.2018
Line Cook and Server
Max and Erma's , Gibsonia
12.2012 - 01.2018
Assistant Manager/Crew Person
Sonic
01.2009 - 03.2009
Shift Manager
McDonald's , Cranberry Twp
08.2008 - 09.2008
Cook
Red Robin
01.2008 - 07.2008
Cook/Assistant Manager
Primanti Bros.
09.2006 - 01.2008
Cook
Brush Creek Inn
08.2006 - 10.2006
Line Cook/ Kitchen Supervisor
Hereford and Hops
01.2006 - 08.2008
Dishwasher
Eat'n Park
11.2005 - 08.2006
Pizza Assistant Manager
Giant Eagle
11.2005 - 01.2006
Cashier/Front End Coordinator/ Customer Service Clerk
Giant Eagle
06.2004 - 12.2005
Line Cook/ Prep cook
Braddock Steak and Seafood
07.2003 - 06.2004
Line Cook/Kitchen Supervisor
Rock Bottom Restaurant
03.2002 - 06.2003
Intern/ Chef
Walt Disney World Swan and Dolphin
01.1999 - 06.1999
Produce Clerk
Giant Eagle
10.1997 - 03.2003
Crew/ Shift Coordinator
McDonald's
12.1995 - 06.1997
Caddie
Sewickley Heights Golf Club
04.1994 - 09.1999
Associates Degree of Arts - Social Work
Community College of Beaver County
Associates Degree - Culinary Arts, Specialized Technology
Pennsylvania Culinary
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