Andrew Miranda
Arleta,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Store Manger/Sales Associate Specialist
Equvalence Consignment Sneaker Store
2023.02 - 2024.06
- Assisted customers in selecting collectible sneakers and clothing items
- Conducted evaluations and appraisals for trade-ins or purchases
- Provided personalized customer service and tailored recommendations
- Maintained store organization and cleanliness to enhance the shopping experience
- Handled cash transactions daily in a fast paced work environment
- Uphold Cash drawer maintenance
- Intake consignment inventory from consignors
- Compensated consignors for sales made in the form of cash
- Rang up customers cash and card transactions
- Worked with and communicated with co workers to create a positive workplace which enhanced the ability to maintain customer satisfaction
Barista
Starbucks
2021.08 - 2023.02
- Welcomed and served an average of 50+ customers daily with prompt and friendly service
- Ensured cleanliness and organization of café equipment and environment
- Memorized customer drink preferences to enhance service efficiency
- Monitored equipment temperatures for optimal functionality
- Handled cash and card transactions effectively all while connecting with customers and building trust
- Uphold customer service and ensuring the customers satisfaction with services provided
- Multitasked performing job duties and interacting with customers
Courtesy Clerk
Pavilions
2021.05 - 2021.08
- Handled unpacking and pricing of incoming shipments
- Maintained cleanliness of store and parking lot areas
- Conducted price checks for cashiers and customers
- Assisted customers in locating items within the store
Education
BBA - Business Management
California State University, Northridge
Northridge, CA06.2026
High School Diploma -
James Monroe High School
North Hills, CA01.2022
Skills
- Bilingual: English/Spanish
- Strong customer service skills
- Experience with information systems such as Zoom, Discord, and Slack
- Thrives in fast-paced environments
- Extensive knowledge in the sneaker reselling market
- Proficient in point of sale systems & cash handling
- Collaborative team player
- Self-motivated and proactive
- Able to efficiently multitask while upholding the best customer service possible
- Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Store Manger/Sales Associate Specialist
Equvalence Consignment Sneaker Store
2023.02 - 2024.06
Barista
Starbucks
2021.08 - 2023.02
Courtesy Clerk
Pavilions
2021.05 - 2021.08
BBA - Business Management
California State University, Northridge
High School Diploma -
James Monroe High School
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