Andrew Misleh
Production Line Lead
Lakeside,CA
Summary
Hardworking Service Technician skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Service Technician
FOX Factory Inc.
El Cajon, CA
07.2022 - Current
- Diagnosed and troubleshot problems, repairing and restoring shocks to peak performance for said customers.
- Thoroughly noted received shocks specifications.
- Deep knowledge of Aftermarket/OE shocks and their components.
- Communicate with engineers/tuners for correct shock valving/spring rates.
Production Line Leader
FOX Factory Inc.
El Cajon, CA
03.2021 - 07.2022
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Comply with Lean Six Sigma and 5S standards.
- Communicated clearly and directly to peers to ensure no confusion.
- Collaborated with internal teams to streamline operations across materials handling, production.
Shock Technician II
Bilstein of America
Poway, CA
10.2019 - 03.2021
- Performed daily tasks with hand tools, torque wrenches, calipers, various hydraulic presses.
- Ensuring quality products for customers in a fast and timely manner to meet deadlines and production demand.
- Perform testing using our Roehrig Dyno on complete shocks to ensure maximum performance is provided.
- Review and follow in-depth work instructions for each process.
Clerical Assistant III
Sharp Healthcare
Chula Vista, CA
08.2018 - 10.2019
- Analyzed departmental documents for appropriate distribution and filing.
- Entered details such as payments, account information and call logs into our computer system.
- Produced high-quality documents, spreadsheets for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Managed 40 medical records per day to ensure patient data is secure and accurate.
Production Lead
Toyota Line, Fox Factory, Inc
El Cajon, CA
06.2016 - 08.2018
- Safety Award.
- Review work orders and drawings to ensure work is performed according to specifications.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Input all information and specifications for new job into Oracle database.
- Managed 12 people within our production line.
Cashier
PetSmart Inc
La Jolla, CA
07.2015 - 08.2016
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Employee of the Month.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Computer Networking And Telecommunications
Grossmont College
El Cajon, CA08.2022
High School Diploma -
University City High School
Skills
- Microsoft Office/Oracle experience
- Production Goal Tracking
- Effective Written and Verbal Communication
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Service Technician
FOX Factory Inc.
07.2022 - Current
Production Line Leader
FOX Factory Inc.
03.2021 - 07.2022
Shock Technician II
Bilstein of America
10.2019 - 03.2021
Clerical Assistant III
Sharp Healthcare
08.2018 - 10.2019
Production Lead
Toyota Line, Fox Factory, Inc
06.2016 - 08.2018
Cashier
PetSmart Inc
07.2015 - 08.2016
Computer Networking And Telecommunications
Grossmont College
High School Diploma -
University City High School