Andrew Mitchell
Columbia,SC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Access Control Manager
University of South Carolina
08.2022 - Current
- Supervises employees by applying appropriate management principles according to university policy and procedures, completing EPMS timely and accurately, and monitoring employee progress towards goal attainment
- Communicates expectations and provides feedback to assist employees with performance improvement, professional development, and skills/competency development
- Working with Technical Solutions Consultant and Project Managers on implementation procedures
- Provide project management support in the planning, design, development and implementation of card access control systems
- Use software to create the structure for establishing card access control systems in residence halls
- Develop project schedules with meaningful and observable milestones
- Assign tasks to programming staff and monitor
- Identify and eliminate inhibitors
- Communicate advice and project status to staff, management and customers
- Initiate all actions regarding conversion of old access control hardware/software to current version of hardware/software
- Responsible for managing, producing and providing access control credentials (keys and cards) to authorized personnel
- Create access groups for the system
- Resolve emergency card access issues including but not limited to door access
- Monitor system performance and implement solutions to prevent further problems
- Configure card access control hardware for interior and exterior card readers
- Work with Carolina Card staff to ensure staff and student access card issues are resolved in a timely fashion in a secure and expedient manner
- Communicate with customers, management and coworkers regarding upcoming releases and upgrades
- Communicate project schedules and tasks as well as any problems and issues to the Associate Director of Housing Technology Services for Housing
- Represent USC in communication with vendors regarding releases, upgrades and problem resolution
- Develop and maintain vital relationships with engineers, vendors and campus partners to implement and maintain successful access control systems on campus
- Serve as liaison between IT unit and Facilities Maintenance unit for all access control hardware repair, replacement and upgrade purchases
- Develop and maintain standard operating procedures, program management, policy enforcement and problem resolution related to reported access control issues
- Responsibilities also include independent interpretation and complex problem solving around existing policies, meeting with customers to advise them of options and exploring requests around access control services
- Help find solutions through seeking cooperation from resources and guiding others about specific policy and procedural problems
- Serve as liaison between Housing and USCPD for installation, maintenance and monitoring of residence hall security camera.
Business Solutions Consultant
Softdocs
12.2021 - 08.2022
- Client onboard training and support
- Working with Technical Solutions Consultant and Project Managers on implementation procedures
- Works with Clients to discover business processes to allow for a smooth transition to the Softdocs product and content management applications
- Working with Client Success Managers to ensure continued success of the client
- Provide training for Administrators, Directors, and end users on the Softdocs products.
Applications Analyst
Nelson Mullins Riley and Scarborough
09.2016 - 08.2019
- Daily, second-level support of over 600 applications over 17 different offices across the United States
- Assist with writing various scripts for the automation of application deployment
- Assist with data manipulation for weekly/monthly report imports
- Assist users with any required application installations required by the various clients of the Firm
- Provide after-hours application/IT support based on the on-call rotation
- Maintain AD groups for Software Deployment, access rights & etc
- Create & update deployment packages for application deployment.
Junior Software Developer
Enstar Group
10.2015 - 09.2016
- Develop SharePoint workflow and document management projects
- Help develop K2 workflow projects
- Assist in the development of C# related projects including but not limited to custom SharePoint workflows
- Develop Duck Creek Forms including creating required groups and fields.
Information Technology Intern/Long-Term Substitute
Lexington County School District 1
09.2014 - 10.2015
- Assist computer technicians with daily school IT responsibilities and operations
- Assist computer technician with all help desk activities to include but not limited to iPad troubleshooting, iPad repair, and other mobile technology troubleshooting
- Stage and image any technology related items for upcoming events
- Assist with troubleshooting all Network related issues, including configuration of any new network hardware
- Directly support District Office Superintendent, Directors, and other staff on daily IT related tasks
- Last position held: Long-term substitute computer technician for the District Office.
Medical Services Administrator
United States Air Force
10.2006 - 09.2011
- Performs and directs patient management functions
- Interprets communications, directives, and publications
- Coordinates release of information functions
- Performs and manages medical information technology functions and activities
- Requests and documents technical assistance
- Prepares financial statements and subsistence stock records
- Compiles information, subsistence accounting, and prepares statistical reports
- Performs market analysis and business-case analysis
- Prepares patient related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation
- Coordinates and prepares forms
- Identifies and processes Line of Duty (LOD) determinations
- Monitors dependent education (overseas clearance) program
- Final Rank: Senior Airman (E4)
Education
Bachelor of Arts - Music Education
University of South Carolina - Columbia
Columbia, SC03.2020
Bachelor of Science - Information Technology
Columbia College
Columbia, SC03.2018
Skills
▪ Business Analysis
▪ Network Management
▪ Program Coordination
▪ Application Deployment
▪ Access Control
▪ Project Management
▪ Hardware/Software Troubleshooting
▪ IT Training
Key Qualifications And Strengths
- Business Analysis
- Network Mgmt.
- Program Coordination
- Application Deployment
- Access Control
- Project Management
- Hardware/Software Troubleshooting
- IT Training
- Customer Service
Education And Other Qualifications
- Bachelor of Arts in Music with Education Cognate | University of South Carolina, Columbia, SC
- Bachelor of Arts in Computer and Information Science | Columbia College, Columbia, SC
- High School Diploma | Goose Creek High School, Goose Creek, SC
Professional Development
- Sexual Assault Awareness Training | Medical Staff, Malcolm Grow Medical Center
- Suicide Awareness and Response Training | Medical Staff, Malcolm Grow Medical Center
- CBORD Access Control Management Course| University of South Carolina
References
Available Upon Request
Timeline
Access Control Manager
University of South Carolina
08.2022 - Current
Business Solutions Consultant
Softdocs
12.2021 - 08.2022
Applications Analyst
Nelson Mullins Riley and Scarborough
09.2016 - 08.2019
Junior Software Developer
Enstar Group
10.2015 - 09.2016
Information Technology Intern/Long-Term Substitute
Lexington County School District 1
09.2014 - 10.2015
Medical Services Administrator
United States Air Force
10.2006 - 09.2011
Bachelor of Arts - Music Education
University of South Carolina - Columbia
Bachelor of Science - Information Technology
Columbia College