Andrew Mitzak
Clermont,FL
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Jl Hospitality
03.2023 - 03.2024
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Accounts Receivable Clerk
Jl Hospitality
12.2022 - 03.2023
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Submitted cash and check deposits and generated cash receipts to record money received.
Night Auditor - Task Force
Jl Hospitality
06.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Monitored staff performance and provided feedback and guidance.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Night Auditor
Jl Hospitality
11.2019 - 05.2022
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Customer Database Management
Allied Professional Staffing
08.2017 - 10.2019
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Hospitality
University of Central Florida
Orlando, FL05.2026
General Studies/Information Technology
Valencia College
Orlando, FL05.2017
Skills
- Policy and procedure modification
- Hiring and Training
- Inventory Control
- Employee Coaching and Mentoring
- Listening Skills
- Schedule Management
- Technical Proficiency
Timeline
Front Office Manager
Jl Hospitality
03.2023 - 03.2024
Accounts Receivable Clerk
Jl Hospitality
12.2022 - 03.2023
Night Auditor - Task Force
Jl Hospitality
06.2022 - 10.2022
Night Auditor
Jl Hospitality
11.2019 - 05.2022
Customer Database Management
Allied Professional Staffing
08.2017 - 10.2019
Bachelor of Science - Hospitality
University of Central Florida
General Studies/Information Technology
Valencia College
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