Andrew Mohn
Put-in-Bay,OH
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Senior Help Desk Technician
Virtual Technologies Group
04.2022 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Served as escalation point for complex technical issues, bringing swift resolution to critical incidents affecting business operations.
- Assisted in creation of knowledge base, compiling common issues and their resolutions to improve internal processes.
- Mentored junior help desk technicians, fostering collaborative work environment and encouraging professional growth.
- Improved customer satisfaction by providing timely and efficient technical support for various software and hardware issues.
- Collaborated with IT management to devise strategies for improving overall network performance and security measures.
- Resolved complex technical problems for end users, ensuring minimal downtime and increased productivity.
IT Administrator
Commodore Resort
10.2015 - 04.2022
- Worked in dynamic, fast-moving environment requiring improvisation while maintaining high quality of work and furtherance of organization's mission and its values
- Managed 50+ POS systems, 50+ workstations, 10 servers, 80 printers, 200+ users, and 12 networks over several properties
- Responsible for upkeep, configuration and reliable operation of all devices
- Experience in communication to end users, managers, owners, MSPs, ISPs, and other vendors
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Evaluated software products to determine compatibility with existing systems.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Enhanced data security through deployment of firewalls, antivirus software, and intrusion detection systems.
Skills
- System Configuration
- Hardware diagnostics
- Incident Management
- Technical support expertise
- Virtualization Technologies
- Network Administration
- IT Security Management
- Server maintenance
- Remote Desktop Support
- Data Backup and Recovery
- Training and mentoring
- Ticketing System Experience
- Customer Service
- Technical solution development
Timeline
Senior Help Desk Technician
Virtual Technologies Group
04.2022 - Current
IT Administrator
Commodore Resort
10.2015 - 04.2022
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