Andrew Moncrief
Montgomery,AL
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
Valet Living LLC
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Regional Manager
Valet Living LLC
06.2022 - 10.2023
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Supervised various locations, enforcing high-quality standards of operation.
District Manager
Valet Living LLC
01.2017 - 06.2022
- Successfully operated a standalone district for over 5 years which included over 20 locations
- Mentored and trained other managers across several different states including Alabama, Louisiana, Tennessee, Georgia, South Carolina, Washington, Ohio, Pennsylvania and Florida
- Maintained strong client based relationships while meeting individually assigned metrics
- Provided consistent performance while assisting in other regions
- Assisted in acquisitions and takeovers
- Partnered with national and local sales team to assist in continuous growth for the region
- Created action plans, documents and training power point presentations for fellow District Managers
- Acted as the Subject Matter Expert for three key applications, supporting two regional teams with implementation, troubleshooting, and optimization efforts over the last five years.
- Fostered relationships with new clients to expand the portfolio base and retain business
- Followed up with clients after the sale to ensure customer satisfaction
- Provided mentorship to new trainees
- Built and maintained loyal, long-term customer relationships through effective account management
- Increased profit margins by consolidating departments and driving down operation costs
- Spearheaded recruitment of top talent to fill vacancies
- Motivated employees to share ideas and feedback
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Generated daily operational and sales reports for corrective action or continuous improvement
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful site launches, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Sales Representative
McConnell Honda And Acura
02.2013 - 01.2017
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
General Manager
Bailey Brothers Music Company L.L.C
03.2009 - 01.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations..
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Prattville High School
Prattville, Al05.2003
Skills
- Managing operations and efficiency
- Project planning
- Documentation and reporting
- Recruiting and onboarding
- Goal setting and performance metrics
- Employee coaching and motivation
- Process improvement strategies
- Multi-unit operations management
- Employee relations and conflict resolution
- Policies and procedures implementation
- Performance monitoring
Timeline
Operations Manager
Valet Living LLC
10.2023 - Current
Regional Manager
Valet Living LLC
06.2022 - 10.2023
District Manager
Valet Living LLC
01.2017 - 06.2022
Sales Representative
McConnell Honda And Acura
02.2013 - 01.2017
General Manager
Bailey Brothers Music Company L.L.C
03.2009 - 01.2013
High School Diploma -
Prattville High School
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