Andrew Moore
Valley Center,CA
Summary
Experienced professional with a robust skill set in organizational management and effective communication. My wealth of expertise spans hospitality, teamwork, and customer service, complemented by key competencies including sales proficiency, strategic planning, relationship building, and outstanding communication skills. I bring substantial value in driving business growth and nurturing client relationships. With a keen ability for problem-solving, leadership, adaptability, and efficient time management, I am well-equipped to navigate dynamic market conditions and execute tasks with precision. My steadfast commitment to a customer-centric approach underscores my dedication to exceeding client expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail & Service's Sales Manager
Scuba.com
02.2021 - Current
- Formulated and executed innovative sales strategies aimed at surpassing sales goals and overarching objectives.
- Directed and supervised the day-to-day operations of the retail sales department, overseeing aspects such as inventory management, order processing, customer service, and sales reporting to facilitate business expansion.
- Cultivated the professional growth of the sales team by imparting guidance in product knowledge, advanced sales techniques, and exceptional customer service practices, aligning them with broader business development goals.
- Monitored, analyzed, and derived actionable insights from sales metrics and data to continually enhance sales performance and identify opportunities for growth.
- Established and maintained positive, lasting relationships with key clients and vendors, exploring collaborative partnerships to fuel business development.
- Developed and sustained comprehensive sales reports and presentations tailored for management and stakeholders, providing a clear roadmap for business development and success.
Managing Member
Pacific Coast Dive Club
01.2021 - Current
- Enhanced the club's membership base through the implementation of focused recruitment strategies and the organization of compelling and interactive events.
- Provide leadership to articulate and implement the overarching strategic direction of the dive club.
- Strategically plan and execute dive trips, social events, and meetings to offer a multifaceted and enriching experience for club members.
- Cultivate a robust communication strategy, utilizing sophisticated channels such as newsletters, emails, and social media.
- Curate educational opportunities, including training sessions and workshops, to augment members' diving expertise.
Outbound Phone Sales Manager
Scuba.com
01.2023 - 02.2024
- Lead a team of outbound call representatives to attain sales targets and revenue objectives.
- Formulate and execute outbound call initiatives centered on previous orders, new acquisitions, and fresh product launches.
- Establish and deploy sales tactics to not only meet but surpass sales targets and aims. Provide product insights, sales methods, and customer service excellence guidance to the sales team.
- Supervise sales performance metrics, scrutinize data, and suggest enhancements to boost sales efficiency.
- Foster and sustain favorable associations with vital clients and suppliers.
- Generate and uphold sales summaries and presentations for communication with management and stakeholders.
Store Manager
Scuba.com
06.2020 - 02.2021
- Spearheaded the establishment of the Costa Mesa store, strategically contributing to the company's growth and market presence.
- Collaborated closely with buyers and vendors to curate, stock, and merchandise the store, ensuring alignment with market demand and growth strategies.
- Orchestrated successful grand opening events, positioning the store for immediate market impact and business development.
- Designed and executed annual tent sales to boost revenue and attract a broader customer base, aligning with business development goals.
- Demonstrated proficient management of inventory control, cash handling, and store opening and closing procedures, minimizing operational risks and ensuring business continuity.
- Managed a high-performing team within a fast-paced environment, fostering proactive communication and providing constructive feedback to achieve collective and individual success.
- Employed exceptional customer service practices to maximize sales, while adhering to standard industry practices to minimize shrinkage, thus contributing to overall business development goals.
Store Manager
Petco Animal Supplies Stores Inc.
10.2019 - 06.2020
- Oversaw and optimized all facets of a $1M retail operation.
- Cultivated a united, high-achieving workforce by sourcing, selecting, and nurturing talent.
- Guided and mentored a team of 10 individuals through the implementation of a novel retail revitalization program (INTENT), designed to elevate overall store revenues.
- Delivered an extraordinary customer experience across all Omni-channel ventures by steering and coaching the entire store staff.
Sales Experience Leader
Petco Animal Supplies Inc.
06.2019 - 10.2019
- Responsible for helping oversee and optimizing all facets of a $4M retail operation.
- Guided and mentored a team of 27 individuals through the implementation of a novel retail revitalization program (INTENT), designed to elevate overall store revenues.
- Delivered an extraordinary customer experience across all Omni-channel ventures by steering and coaching the entire store staff.
- Responsible for talent acquisition, selection, and comprehensive training for all team members
Guest Experience Leader
Petco Animal Supplies Inc.
01.2019 - 06.2019
- Responsible for helping overseeing and running store execution, training and developing strategic action plans for a $3M retail store.
- Responsible for overall guest satisfaction.
- Responsible for a team of 25 people.
- Responsible for recruiting, hiring and training all store partners.
Merchandise Operations Manager
Petco Animal Supplies Inc.
09.2018 - 01.2019
- Effectively lead a team of 4 people to create a effortless and precise shopping experience for guest
- Managed and lead team to ensure that the store was well-stocked and inventory counts were accurate
- Ensured 100% pricing accuracy
Companion Animal Manager
Petco Animal Supplies Inc.
06.2018 - 09.2018
- Responsible for the health and well-being of all live animals.
- Responsible for driving sales in animal departments through recruiting, training and coaching of all department staff members.
Guest Advisor
Petco Animal Supplies Inc.
04.2018 - 06.2018
- Acted as a personal shopper/information center for customers.
- Was responsible for running the store if any manger was not available.
Aquatic Specialist
Petco Animal Supplies Inc.
02.2018 - 04.2018
- Responsible for running and maintaining the aquatic department and answering any customer questions in the department.
Co-Owner
R&A Certifications
03.2015 - 11.2017
- Developed and executed a business plan for a unique Red Cross certifications agency, ensuring successful implementation and effective realization of the operational strategy.
- Established an online presence by creating a website facilitating online scheduling and purchases, enhancing accessibility for clients.
- Devised a comprehensive marketing strategy to attract new customers and foster community engagement, emphasizing the local community's importance.
- Formulated and executed a localized marketing strategy, forging partnerships with local organizations to provide Red Cross certifications for their staff members.
- Planned and executed monthly events for clients and community members, fostering relationships and promoting the agency's services.
- Developed and meticulously maintained a monthly course calendar, ensuring transparent and efficient communication with clients and stakeholders.
PADI Dive Master
University Of Hawaii At Hilo
01.2015 - 06.2017
- Planned, organized and conducted recreational and instructional scuba courses.
●Worked with instructor to maintain safety of students and participates while assisting with teaching scuba courses.
Boat Crew Supervisor
University Of Hawaii At Hilo
01.2015 - 06.2017
- Maintained crew and student safety during training and outdoor adventure trips.
- Trained new crew members in Coast Guard regulations and safe boating practices.
Lifeguard Instructor
University Of Hawaii At Hilo
01.2015 - 06.2017
- Planned, organized and conducted Lifeguard/First
Aid/CPR/AED/Emergency Oxygen certification/recertification classes. - Ensured class were filled through recruitment and advertising.
- Instructed up to fifteen students individually and in groups.
Student Trip Supervisor
University Of Hawaii At Hilo
07.2014 - 06.2017
- Planned, coordinated and lead Outdoor Adventure trips around the Big Island.
- Maintained safety of the student trip by following the safety guidelines of the university.
- Advocate positive public relations by interacting with students and local businesses in a professional manner.
Education
Bachelor of Arts - Psychology
University of Hawaii At Hilo
Hilo, HI04.2017
Minor - Marine Science
University of Hawaii At Hilo
Hilo, HI04.2017
Skills
- Client Retention
- Local Marketing
- Email Marketing
- Social Media Marketing
- Project Management
- Vendor Management
- Customer Relationship Management
- Public Relations
- Customer Service
- Hospitality
Certification
- PADI Open Water Dive Instructor
- PADI Dive Master
- PADI Enriched Air Diver
- PADI Rescue Diver
- PADI Advanced Open Water Diver
- PADI Open Water Diver
- STCW Basic Safety Training
- IAMI GUEST Certification- Introduction to Yachting & Yachting Life and Basic Housekeeping & Laundry
- IAMI GUEST Certification- Basic Food & Beverage Service and Basic Wine, Bartending & Mixology
- American Red Cross Lifeguard Instructor
- American Red Cross Lifeguard American Red Cross First Aid/AED/CPR For Professionals Instructor
- American Red Cross Wilderness And Remote First Aid Instructor
- American Red Cross Water Safety Instructor
- Starfish Aquatics Swim Instructor
Timeline
Outbound Phone Sales Manager
Scuba.com
01.2023 - 02.2024
Retail & Service's Sales Manager
Scuba.com
02.2021 - Current
Managing Member
Pacific Coast Dive Club
01.2021 - Current
Store Manager
Scuba.com
06.2020 - 02.2021
Store Manager
Petco Animal Supplies Stores Inc.
10.2019 - 06.2020
Sales Experience Leader
Petco Animal Supplies Inc.
06.2019 - 10.2019
Guest Experience Leader
Petco Animal Supplies Inc.
01.2019 - 06.2019
Merchandise Operations Manager
Petco Animal Supplies Inc.
09.2018 - 01.2019
Companion Animal Manager
Petco Animal Supplies Inc.
06.2018 - 09.2018
Guest Advisor
Petco Animal Supplies Inc.
04.2018 - 06.2018
Aquatic Specialist
Petco Animal Supplies Inc.
02.2018 - 04.2018
Co-Owner
R&A Certifications
03.2015 - 11.2017
PADI Dive Master
University Of Hawaii At Hilo
01.2015 - 06.2017
Boat Crew Supervisor
University Of Hawaii At Hilo
01.2015 - 06.2017
Lifeguard Instructor
University Of Hawaii At Hilo
01.2015 - 06.2017
Student Trip Supervisor
University Of Hawaii At Hilo
07.2014 - 06.2017
Bachelor of Arts - Psychology
University of Hawaii At Hilo
Minor - Marine Science
University of Hawaii At Hilo
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