ANDREW MORENO
EDINBURG,TX
Summary
Dynamic leader with a proven track record at Clark-Knapp Honda, adept in operations management and team development. Spearheaded initiatives that significantly enhanced sales team performance and customer satisfaction. Excelled in cultivating relationships and implementing strategic improvements, achieving notable revenue growth. Skilled in training and coaching, with a focus on exceeding goals through innovative strategies and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Sales Manager
Clark-Knapp Honda
10.2019 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Upheld company policies and implemented standards fairly.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
Used Car Director
Clark-Knapp Honda
01.2016 - 12.2019
- Implemented comprehensive training programs for sales staff to improve product knowledge and sales techniques.
- Streamlined inventory management processes, ensuring optimal levels of stock availability and reducing carrying costs for the dealership.
- Spearheaded cross-departmental initiatives to improve overall dealership performance, resulting in increased profitability.
- Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
- Collaborated with finance department to develop attractive financing options for customers, increasing overall sales revenue.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Built a high-performing sales team through effective recruitment, training, and performance management strategies.
- Analyzed market trends and adjusted inventory accordingly, maximizing profit potential and minimizing aged inventory risks.
- Maintained operations in accordance with used car sales laws.
- Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.
- Developed strong relationships with vendors, resulting in better pricing and a more diverse selection of vehicles for customers.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Used Car Manager
Clark-Knapp Honda
08.2015 - 12.2015
- Assisted in developing an online presence for the dealership, increasing visibility among potential clients searching for used cars online.
- Conducted regular staff training sessions focused on product knowledge and customer service techniques, resulting in improved employee performance.
- Played a key role in resolving customer complaints, turning negative experiences into opportunities for repeat business.
- Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
- Consistently exceeded individual sales targets while providing guidance and mentorship to junior sales team members.
- Collaborated with the sales team to achieve monthly revenue goals consistently.
- Collaborated with finance department to offer competitive loan packages tailored specifically towards used car buyers.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Built relationships with customers and community to establish long-term business growth.
Finance Manager
Clark-Knapp Honda
08.2014 - 07.2015
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
New Car Sales Manager
Clark-Knapp Honda
01.2014 - 07.2014
- Improved overall customer buying experience to safeguard dealership revenue.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Optimized dealership profits by skillfully negotiating deals with customers and vendors.
- Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Science - Rehabilitative Services
University of Texas Pan American
Edinburg, TX05-2008
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Operations management
- Problem resolution
- Training and coaching
- Customer relations
- Relationship building
- Goal setting
- Process improvements
Accomplishments
- Managed Council of Excellence award winning sales team at Clark-Knapp Honda.
- Achieved top 15 in the country in CPO sales and Top 100 New Car sales by completing a strategic process of inventory management with accuracy and efficiency.
Certification
- Used Car manager, NCMi 2018
- General Sales Manager, NCMi 2022
- General Manager ,NCMi 2024
- BDC Boot Camp for Managers, CDK 2015
- A-List Leadership , ALLY 2019
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Sales Manager
Clark-Knapp Honda
10.2019 - Current
Used Car Director
Clark-Knapp Honda
01.2016 - 12.2019
Assistant Used Car Manager
Clark-Knapp Honda
08.2015 - 12.2015
Finance Manager
Clark-Knapp Honda
08.2014 - 07.2015
New Car Sales Manager
Clark-Knapp Honda
01.2014 - 07.2014
Bachelor of Science - Rehabilitative Services
University of Texas Pan American
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