Overview
Work History
Education
Skills
Timeline
Generic

Andrew Moreno

Eastvale,CA

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Fede Swimwear
Eastvale, CA
08.2024 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Package Handler

FedEx Express
Ontario, CA
10.2024 - 01.2025
  • Efficiently prepared pallets and organized packages to streamline transportation between storage facilities and customer destinations.
  • Assembled, labeled, sealed, and loaded packages accurately into designated trucks to ensure timely and correct deliveries.
  • Identified and reported potential safety hazards or process disruptions to supervisors for prompt resolution.
  • Maintained a fast-paced workflow while upholding safety protocols and minimizing handling errors.

Specialty Sales Tech

Target Corporation
Eastvale, CA
02.2023 - 10.2024
  • Serve as a trusted advisor within the electronics department, specializing in consumer technology including mobile devices, smart home products, wearables, and entertainment systems.
  • Proactively engage guests with tailored consultations to understand their needs and recommend the most suitable technology solutions.
  • Drive conversion and upsell opportunities by clearly articulating product benefits, compatibility, and performance—translating technical specs into easy-to-understand value for the customer.
  • Execute persuasive sales tactics such as guided demos, cross-selling relevant accessories, and leveraging limited-time promotions to close sales.
  • Stay current on the latest tech trends and product releases to maintain subject matter expertise across a wide range of electronics.
  • Collaborate with inventory and visual teams to ensure accurate product placement, stock levels, and impactful merchandising.
  • Consistently exceed sales goals and customer satisfaction targets by fostering trust, delivering a consultative experience, and following up with post-purchase support when needed.
  • Help drive repeat business by educating customers on warranty programs, setup services, and how to get the most from their new tech.

Courtesy Clerk/Cashier

Ralphs Kroger
Eastvale, CA
05.2021 - 11.2023
  • Provided friendly, efficient customer service by assisting with bagging groceries, cashiering, carryouts, and general inquiries to enhance the overall shopping experience.
  • Maintained clean and organized store environments, including front-end areas, restrooms, and carts, ensuring a welcoming atmosphere for customers.
  • Supported store operations by restocking shelves, facing products, and assisting team members during high-traffic periods.
  • Proactively resolve customer concerns with professionalism and empathy, contributing to strong customer satisfaction.

Education

Associates - Business Administration

Norco College
Norco, CA
12.2024

Skills

  • Customer service
  • Sales strategy
  • Social media management
  • Effective communication
  • Team collaboration
  • Relationship building
  • Inventory management
  • Problem-solving
  • Strong work ethic
  • Flexible schedule
  • POS system operations
  • Guest greeting
  • Restocking products
  • Dependable and reliable
  • Money handling
  • Time management

Timeline

Package Handler

FedEx Express
10.2024 - 01.2025

Customer Service Representative

Fede Swimwear
08.2024 - Current

Specialty Sales Tech

Target Corporation
02.2023 - 10.2024

Courtesy Clerk/Cashier

Ralphs Kroger
05.2021 - 11.2023

Associates - Business Administration

Norco College

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Andrew Moreno