Andrew Moser
Thurmont,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Service Writer/ Service Manager
Rice Tire
11.2014 - Current
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- I handled overseeing and scheduling tire technicians and mechanical technicians
- Handling all the warranty and recalled tire and part issues
- In the shop I handled the engine diagnostic issues and helped technicians repair what was needed.
- I was in charge of all the estimating for the heavy duty truck repair and majority of the passenger and light truck repair
Counter Sales
Napa Auto Parts
02.2012 - 11.2014
- As an employee at Napa I was in charge of stocking items, managing a cash drawer, consulting with customers, dealing with local auto shops, helping solve customer issues and concerns
- I was also put in charge when the manager was out or when closing the store
- When closing the store I would take care of the cash drawers and the daily bank deposit along with shutting down the store and preparing it for the next business day.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
Education
High School Diploma -
Catoctin High School
Thurmont MD06.2013
Skills
- ASE P2: Automotive Parts Specialist Certification
- ASE Refrigerant Recovery
- ASE (10years)
- Sales Transactions
- Schedule Coordination
- Cost Estimates
- Technical knowledge
- Automotive industry experience
- Processing warranties
- Estimating costs
- Problem-Solving
- Time Management
- Problem-solving abilities
- Automotive (10years)
- Automotive Parts (10years)
- Drivers License (10years)
- DOT drivers card
- Forklift operator certified
- Matco Diagnostic Certified
- Problem Solver
- Dependable
- Great at receiving and giving directions
- Knowledge of vehicles and machinery
Accomplishments
Rice Tire Rookie of the year 2015
Rice Tire Employee of the year 2018
Timeline
Service Writer/ Service Manager
Rice Tire
11.2014 - Current
Counter Sales
Napa Auto Parts
02.2012 - 11.2014
High School Diploma -
Catoctin High School
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