Andrew Mosio
Wilmette
Summary
Accomplished Director of Technology and Service Delivery with a proven track record of driving digital transformation through innovative IT and information systems programs. Recognized for resolving complex business challenges by aligning technology initiatives with strategic goals, delivering efficient, scalable, and impactful solutions. Dynamic strategist and collaborative leader adept at turning ideas into actionable results, managing cross-functional teams, and fostering productive relationships across all organizational levels. Skilled in coordinating communication, technical resources, and service delivery to ensure smooth operations and successful project execution while balancing risk management with long-term planning. Committed to continuous improvement and delivering measurable value through technology-driven change.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Technology and Service Delivery
University of Illinois Hospital and Health Sciences System
12.2019 - Current
- The Director, Technology Infrastructure Service Delivery and Operations provides the strategic direction and leadership for a team of Technology Engineers, Analysts, Developers and Clerical Staff that supports UI Health's organizational and Information Services department goals.
- Engages in strategic planning with Information Services leadership to construct departmental goals, develop the roadmap, prioritize initiatives, and define departmental policies and guidelines.
- Collaborates with UI Health business units, University of Illinois at Chicago’s Health Sciences Colleges and the Campus Academic Computing and Communications Center (ACCC), and external vendors to implement innovative technology strategy.
- Leads through all phases of technology infrastructure life cycles, including identification, development, implementation, support, and analysis.
- Focuses on talent management to achieve strategic Information Services goals and initiatives through recruitment of talent, employee engagement, and definition of career development plans.
- Has functional authority for planning and completion of projects, introduce improved efficiencies and effectiveness; and implements and monitors policy compliance.
Assistant Director of Technology
University of Illinois Hospital and Health Sciences System
09.2017 - 12.2019
- Assisted in formulating and implementing policies, programs, procedures, and standards for activities of the IS Technology Team.
- Assisted in developing and implementing short and long-range plans, technology architecture, and budget requirements and documentation for assigned area(s).
- Reviewed and recommended approval of all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
- Evaluated and recommended changes and improvements to existing infrastructure systems.
- Prepared capital and operating budgets for assigned area(s) or program(s) and was responsible for adherence to approved budget.
- Monitored and evaluated operations for compliance with licensure, accreditation, and regulatory standards.
- Determined personnel, material, equipment, and facilities needed to accomplish goals.
- Managed vendor relationships and contracts.
- Performed other related duties and participated in special projects as assigned.
Information Technology Manager/Administrative Coordinator
University of Illinois Hospital and Health Sciences System
03.2011 - 09.2017
- Oversaw project management, client management, solution design, and implementation of IT projects affecting applications in the Medical Center.
- Leverage cross functional teams for the deployment of the technical projects.
- Collaborated with 50 team members with 4 peer managers, comprised of Desktop support, database management, enterprise storage, telecom, telemedicine, server, network infrastructure, security, and enterprise architecture teams.
- Defined strategy to streamline technology delivery, decrease operational and capital expenses, while improving IT infrastructure efficiencies, and virtualizing desktop, server, network, and storage platforms.
- Audited technical functions and activities in accordance with organizational and departmental goals and objectives, analyzing results and recommending corrective action.
- Compiled, analyzed, and interpreted program data and prepare summary reports for management review.
- Identified system-wide and unit specific performance deficiencies.
- Developed and conducted focused surveys. Analyze, interpret and disseminate data/results for review.
- Assisted in electronic distribution of clinical and business information and office applications.
- Served as technical consultant to departmental staff implementing IS technology initiatives.
- Managed vendor relationships and contracts.
Information Technology Auditor
University of Illinois
01.2008 - 03.2011
- Performed specialized information system and technology internal audits and management consultations in a multi-location, multi-organization University environment which leads to enterprise-wide analysis of the internal information system control environment.
- Audits may be sensitive or unusual in nature with no precedence.
- Performed enterprise-wide technical project audits.
- Independently conducted and managed all phases of the audit projects including planning and research, risk assessment, fieldwork, report development, wrap-up, and follow-up.
- Participated in risk planning and assessment meetings with senior management for the University.
- Identified and effectively communicated with University management at all levels of the organization suggestions and recommendations on improving controls, gaining efficiencies, and strengthening compliance with laws and regulations.
- During the audit process, identified recommendations at a unit, process, or University-wide level.
- Conducted meetings with operational and financial employees at all levels of the University organization.
- Consulted with University faculty and staff on processes, policies, and good business practices on an ad hoc basis.
- Participated on University project teams for purposes such as administrative system re-engineering, process evaluation, or training.
- Member of the University Business Process Leadership group.
- Participated in self-evaluation processes and continuous improvement projects within the Office of University Audits.
- Actively participated in numerous campus committees and initiatives.
- Assisted in training new audit staff on organization, processes, policies, systems, and audit techniques.
- Assisted in development and delivery of training on internal controls to University employees.
- Assisted Chicago, Springfield, and Urbana-Champaign audit staff in the performance of their assignments.
- Researched and analyzed new standards and best practices.
Staff Auditor/Team Lead
Weiss & Company LLP
09.2006 - 01.2008
- Planned and executed interim and year end audits in manufacturing, healthcare, and real estate industries.
- Responsibilities included audit program development, preparation of audit reports, presentation of findings to client management, SOX compliance and problem solving of accounting methodology through research and policy development guidance.
- Performed financial reporting procedures for public and non-public, multi-national entities to ensure appropriate disclosure and use of accounting principles and footnote disclosure.
- Audited 401(k) and Defined Benefit Pension Plans.
- Assisted in the preparation of personal and corporate federal and state tax returns.
- Managed multiple engagements simultaneously to ascertain deadlines were met.
- Evaluated peers and staff in annual performance review process.
- Supported staff by providing on the job training through review and timely feedback relating to technical accounting questions, research, time management, and organizational and communication skills.
- Counseled and mentored new staff and interns.
- Assessed and reviewed new hire and internship candidates during on-campus interviews and recruiting events.
Education
Master of Science - Management Information Systems
University of Illinois
12.2015
Bachelor of Science - Accountancy & Management Information Systems
DePaul University
Chicago, IL06.2001
Skills
- Enterprise architecture
- IT service management
- Virtualization technologies
- Network architecture
- Information security
- IT security policies
- IT service delivery
- IT strategy development
Websites
Certification
- Certified Information System Auditor (CISA)
- ITIL
- Lean Six Sigma Black Belt
Organizations
- Active member of the Institute of Internal Auditors (IIA)
- Active member of the Chicago ISACA Chapter
- Active member of CHIME
Timeline
Director of Technology and Service Delivery
University of Illinois Hospital and Health Sciences System
12.2019 - Current
Assistant Director of Technology
University of Illinois Hospital and Health Sciences System
09.2017 - 12.2019
Information Technology Manager/Administrative Coordinator
University of Illinois Hospital and Health Sciences System
03.2011 - 09.2017
Information Technology Auditor
University of Illinois
01.2008 - 03.2011
Staff Auditor/Team Lead
Weiss & Company LLP
09.2006 - 01.2008
Master of Science - Management Information Systems
University of Illinois
Bachelor of Science - Accountancy & Management Information Systems
DePaul University
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