Andrew Mueller

Plan and anticipate customer traffic and ensure there is adequate staffing and coverage throughout the store to provide exceptional customer service.

Understand market and situational trends to prepare the in-stock position of the store to be at its highest level.

Coach and develop associates to understand the fundamentals of operational shrink and the disciplines to preventing and catching opportunities for loss.

Lead and conduct safety walk and inspections while also leading meeting to teach and educate all associates of the importance of clean and safe stores.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.