Summary
Overview
Work History
Education
Skills
OVERALL SKILLS
Timeline
Generic

Andrew Muir

Alcolu,SC

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

7
7
years of professional experience

Work History

Manager of Operations

SANTEE LAKES SERVICE CENTER
Eutawville, SC
02.2020 - Current
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formed and sustained strategic relationships with clients.
  • Engaged with existing and potential clients to gain insight into needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Answered hundreds of calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Mechanical Technician

SCDOT
Sumter, SC
04.2017 - 12.2020
  • Audited, maintained and repaired equipment to achieve operational efficiency.
  • Replaced worn or defective parts with new ones.
  • Conducted routine lubrication of moving parts according to safety protocols.
  • Attended training sessions for updates on product changes or modifications.
  • Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets.
  • Diagnosed mechanical problems and determined solutions to correct concerns.
  • Worked independently and as team member to develop design concepts that met business and technical needs.
  • Conducted failure analyses, documented results and recommended corrective actions.
  • Operated pressure pumps, air electrical equipment and mechanical equipment.
  • Collaborated with team members, lending mechanical expertise to meet team goals.
  • Utilized hand tools such as wrenches, pliers, screwdrivers.
  • Utilized highly-accurate measuring instruments to align machinery in new installations and replacement.
  • Collaborated with other technicians to complete complex projects efficiently.
  • Followed safety regulations while working with hazardous materials and chemicals.
  • Performed preventative maintenance on mechanical equipment and machinery.
  • Monitored, inspected or tested mechanical equipment.
  • Inspected completed work for accuracy and quality assurance.
  • Ensured the proper disposal of waste materials generated from repair works.
  • Tested, diagnosed, and repaired malfunctioning components.
  • Assisted engineers with design, development, or manufacture of industrial machinery or other equipment.
  • Discussed changes in design, method of manufacture and assembly techniques with staff.
  • Maintained accurate records of repairs and preventive maintenance activities.
  • Supported continuous improvement efforts to improve efficiency and productivity of maintenance technicians.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Manning High School
Manning, SC
06-2016

Skills

  • Business Forecasting
  • Quality Assurance
  • Financial Oversight
  • Employee Development
  • Revenue Generation
  • Sales Tracking
  • Department Oversight
  • Administrative Management
  • Operations Management
  • Relationship Building
  • Purchasing and Planning
  • Finance and Accounting Oversight
  • Sound Judgment
  • Scheduling
  • Staff Management
  • Employee Reviews
  • Assignment Delegation
  • Decision-Making
  • Customer Relations
  • Team Leadership
  • Direct Sales
  • Business Management
  • Performance Evaluation and Monitoring
  • Teamwork and Collaboration
  • Needs Assessment
  • Employee Relations
  • Staff Scheduling
  • Staff Hiring
  • Delegation
  • Supervision and Training
  • Delegating Work

OVERALL SKILLS

  • WORKING KNOWLEDGE OF IDENTIFIX/SOLERA
  • WORKING KNOWLEDGE OF MITCHELL ONE
  • WORKING KNOWLEDGE OF CHILTON LABOR GUIDES
  • WORKING KNOWLEDGE OF WELDING EQUIPMENT AND PROCEDURES

Timeline

Manager of Operations

SANTEE LAKES SERVICE CENTER
02.2020 - Current

Mechanical Technician

SCDOT
04.2017 - 12.2020

High School Diploma -

Manning High School

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Andrew Muir