Andrew Mundell
The Bronx,NY
Summary
At United Parcel Service (UPS), I excelled as a Supervisor of Operations, enhancing team productivity and morale through effective leadership and conflict resolution. My strategic operational planning and comprehensive staff training programs significantly improved performance metrics. Skilled in operations management and customer service, I adeptly boosted satisfaction and compliance, showcasing a blend of hard and soft skills vital for organizational success.
Overview
13
13
years of professional experience
Work History
Full Time Supervisor of Operations
United Parcel Service, UPS
05.2012 - 11.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
G.E.D -
BCC
NYIT
New York, NYCalabar High School
Jamaica, JamSkills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Workflow optimization
- Coaching and mentoring
- Operational planning
- Operations management
- Staff training
Timeline
Full Time Supervisor of Operations
United Parcel Service, UPS
05.2012 - 11.2024
G.E.D -
BCC
NYIT
Calabar High School
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