Andrew Munoz

Accruing 200+ hours of hands- on training in Information Technology and cyberSecurity as part of a one year career development program that includes a six months of college-level courses and professional training followed by a six month internship.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Used ticketing systems to manage and process support actions and requests.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.

• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Consistently lifted materials weighing as much as 100 pounds.
• Checked packages and merchandise for damage and notified vendors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.