Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
NYS Notary Public
Timeline
Generic

Andrew Murray

Danbury,CT

Summary

I ensure optimal patient and family experience. Through continuously improving the quality of care and improved satisfaction. Secondly I ensure the well-being of patients and their family members by providing a welcoming, hospital and comforting experience by execution and timely resolution of concerns. I transport patients to areas throughout the hospital. I also ensure coverage for all support tasks and duties to ensure work flow. Lastly I perform continuous rounding on all spaces to ensure clean and quiet environment and resolve any environmental or facilities issues.

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Guest Services Representative

New York-Presbyterian Hospital
05.2019 - 05.2025
  • My Position as GSR is an extension of the Patient Services Administration.
  • My role is the Patient Advocate in the Emergency Department at New York-Presbyterian/ Lawrence Services Administration.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Customer Care Representative

New York-Presbyterian Hospital
08.2007 - 05.2019
  • As CCR my role was to greet the patients and initiate the registration process by entering basic demographics.
  • Secondly I was responsible for tending to the special needs of patients and their families.
  • Lastly I communicated patient concerns with clinical staff on behalf of patients in a fast pace environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded proactively and positively to rapid change.

Physical Therapy Aide

New York-Presbyterian/Lawrence Hospital
09.1999 - 02.2006
  • The main function of a P.T. Aide was to assist Physical Therapist and patients setting up exercise equipment & and modalities in a Hospital and Sports Medicine setting.
  • Worked with patients from age 15 to 90 years old
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
  • Maintained supply inventory by placing orders when supplies ran low.
  • Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
  • Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.

Education

No Degree - Physical Therapy Assistant

Mercy College
Dobbs Ferry, NY
01.2000

Skills

  • Customer service
  • Guest accommodation
  • Issue resolution
  • Complaint handling
  • Active listening
  • Problem-solving
  • Interpersonal skills

Accomplishments

    I have successfully trained volunteers the patient experience in the ED.

Certification

BLS Provider (CPR Certification), American Heart Association, 2020-01-01, 2022-01-01

NYS Notary Public

I Have been an NYS notary public for twenty years.

Timeline

Guest Services Representative

New York-Presbyterian Hospital
05.2019 - 05.2025

Customer Care Representative

New York-Presbyterian Hospital
08.2007 - 05.2019

Physical Therapy Aide

New York-Presbyterian/Lawrence Hospital
09.1999 - 02.2006

No Degree - Physical Therapy Assistant

Mercy College