Andrew Neal

Executive leader for all Aftersales support functions including Parts Sales and Parts Logistics, Service, Warranty, Fleet Management, Training, and Quality.

*Parts sales to Dealers and National Accounts

*Parts Warehousing and Logistics

*Service Support and Technical Issue Resolution

*Warranty processing and Failure Analysis

*Fleet Management for National Accounts

*Product Training for Dealers

*Quality Management and Improvements

*Implementation of SAP S4 Hanna

Leader of Aftermarket Services to support the business.

*Master Data Management

*Data Analytics & Reporting

*Fleet Management Programs

*Customer Pricing, Entitlements, and Discounts

*Full Maintenance Programs

*Warranty Administration

*Equipment Telematics

*EdI Invoicing

Development and implementation of strategic platforms for ServiceMax, SalesForce, SAP, and Business Intelligence.

Functional Leadership for Parts & Service Operations for 17 Branches and 450 Technicians.

*Parts Support and Inventory Management

*Service Operations

*Corporate Services

*Technical Training

*Data Analytics and Reporting

*OEM Point of Contact

Functional Leadership for Service Operations for 43 branches and 600 technicians.

*Develop and implement service processes and procedures

*Training and Development for Service Management

*Development of Strategic Business Platforms

*Manage Corporate Services

*Manage Corporate Training Department

*OEM Point of Contact