Andrew Nelson
Orlando,FL
Summary
Highly motivated Clinical Operations Supervisor with more than 7 years of experience and success in delivering outstanding clinical trial performances. Adept at developing robust programs to educate team members and improve outcomes. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring talent and expertise to growing team. Excited to leverage background to take next career step with Annexon! Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Clinical Operations Director
AES
02.2022 - 06.2023
- Developed, implemented, revised, and evaluated policies and procedures.
- Monitored, analyzed, and corrected staff performance and worked with Medical Director to raise standards of practice.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Implemented new policies and educated staff on changes.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Collected, evaluated, and modeled collected data.
- Gathered, processed, and shipped lab specimens.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Followed informed consent processes and maintained records.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Laboratory Director
Accel
01.2021 - 02.2022
- Coordinated laboratory work with outside departments and facilities to keep specimens and results moving forward.
- Directed team performance, managed schedules and optimized workflow to maximize productivity.
- Kept laboratory in line with facility and regulatory compliance requirements.
- Developed and administered yearly budgets for research laboratory.
- Implemented process improvements to eliminate errors, reduce processing time and streamline procedures.
- Directed oversight of contract testing labs, remote labs and point-of-care labs and coordinated quality control policies and practices.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Maintained budget guidelines, approved all expenses and submitted timely financial reports.
- Planned or directed research, development or production activities.
- Built and strengthened field partnerships to advance group research and awareness of activities.
- Evaluated team member work for quality, ethics and compliance with project specifications.
- Investigated, compiled and modeled information for detailed project proposals.
- Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.
- Conveyed technical information in easily understood terms for non-technical individuals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Medical Assistant /Internship Student
Maitland Family Practice
01.2019 - 09.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Patient Care Coordinator
Advent Health
10.2019 - 01.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Coordinated transportation to get patients to and from medical appointments.
- Performed as subject matter expert for case management processes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Clinical Research Coordinator
Orlando Clinical Research Centre
01.2017 - 08.2019
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Gathered, processed, and shipped lab specimens.
- Collected, evaluated, and modeled collected data.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
ER Technician/Health - ER Technician/Paramedic Supervisor
Orlando Regional Medical Center
08.2010 - 08.2016
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Educated patients and family members on medical treatments and therapies for informed support.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Transferred patients safely and securely to medical facilities for continued care.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Dispensed medications and monitored patient responses for adaptive treatment.
Executive Protection Specialist
Allegiance Security Group
01.2008 - 07.2011
- Testified at legal and court proceedings on behalf of company.
- Worked with local, state and government agencies regarding company security matters.
- Participated in loss prevention and safety programs.
- Detected, investigated and reported hazardous workplace incidents and issues.
- Researched and archived general liability incidents via CCTV.
- Recommend improvements in security systems and procedures.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored use of data files and regulated access to protect secure information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Special Boat Unit
United States Navy
08.2004 - 08.2008
- Rendered emergency medical treatment and administered immunization programs.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Performed medical tests and collected samples for laboratory analysis.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Administered medications through injections and IVs in compliance with physician orders.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Updated medical records in EMR system and double-checked data for accuracy.
- Performed basic laboratory tests and collected specimens for further analysis.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Upheld Navy dress and appearance regulations for professional appearance.
- Trained in small arms, anti-armor and indirect fire weapons.
- Gave individual evaluations based on fitness and combat readiness.
- Responded to and assisted in medical emergencies.
- Rated job performance for 15-30 subordinates providing timely and effective feedback.
Education
Master of Science - Medical Physiology And Pharmacology
University of Florida
Gainesville, FL12.2024
Bachelor of Science - Health Sciences
Doane College
Crete, NE12.2021
Associate of Arts - General Studies
Valencia Community College
2011
Associate of Science - Criminal Justice
Valencia Community College
2010
Skills
- Budgeting
- Clinical Operations
- Clinical Development
- EMA/FDA
- ICH/GCP/eCOA/IATA/HSR/IRB
- Multiple medical indications
- Clinical Staff Management
- Clinical Trial Management
- Marketing Initiatives
- Staff Development
- Emergency Readiness
Timeline
Clinical Operations Director
AES
02.2022 - 06.2023
Laboratory Director
Accel
01.2021 - 02.2022
Patient Care Coordinator
Advent Health
10.2019 - 01.2021
Medical Assistant /Internship Student
Maitland Family Practice
01.2019 - 09.2021
Clinical Research Coordinator
Orlando Clinical Research Centre
01.2017 - 08.2019
ER Technician/Health - ER Technician/Paramedic Supervisor
Orlando Regional Medical Center
08.2010 - 08.2016
Executive Protection Specialist
Allegiance Security Group
01.2008 - 07.2011
Special Boat Unit
United States Navy
08.2004 - 08.2008
Master of Science - Medical Physiology And Pharmacology
University of Florida
Bachelor of Science - Health Sciences
Doane College
Associate of Arts - General Studies
Valencia Community College
Associate of Science - Criminal Justice
Valencia Community College