Andrew Nelson
Binghamton
Summary
Dynamic professional with a proven track record in leadership and team management at Refabulous Furnishings. Expert in conflict de-escalation and complex problem-solving, enhancing customer satisfaction and operational efficiency. Recognized for improving communication and collaboration, and fostering community relationships as a Military Police Desk Sergeant in the US Army.
Overview
11
11
years of professional experience
Work History
Military Police Desk Sergeant
US Army
10.2020 - Current
- Implemented emergency management plans during crisis situations, coordinating resources effectively for swift action.
- Improved response time to incidents by streamlining communication with fellow officers and dispatchers.
- Increased overall safety on base by identifying areas of vulnerability through comprehensive risk assessments and recommending appropriate preventive measures.
- Assisted in crime prevention efforts by analyzing trends and collaborating with other law enforcement agencies.
- Developed strong relationships with the local community to foster trust and improve cooperation between civilians and military police forces.
Furniture Store Floor Manager
Refabulous Furnishings
06.2015 - 09.2020
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 5 employees to maintain smooth-running operations of shop floor.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Student Ambassador
SUNY Binghamton
03.2014 - 06.2015
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Enhanced university reputation by representing the institution at various events, including open houses and college fairs.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
Education
High School Diploma -
Bainbridge High School
Bainbridge, NYNo Degree - Business Administration
SUNY Broome Community College
Binghamton, NYSkills
- Leadership qualities
- Team management
- Customer service
- Conflict de-escalation
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
Timeline
Military Police Desk Sergeant
US Army
10.2020 - Current
Furniture Store Floor Manager
Refabulous Furnishings
06.2015 - 09.2020
Student Ambassador
SUNY Binghamton
03.2014 - 06.2015
High School Diploma -
Bainbridge High School
No Degree - Business Administration
SUNY Broome Community College
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