Andrew Nessim
Mount Juliet,Tennessee
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Valet Driver
BNA
10.2021 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Built positive customer rapport for courteous, friendly and professional service.
Customer Service Associate
Walmart
07.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Biology
Middle Tennessee State University
Murfreesboro, TN05.2024
High School Diploma -
Wilson Central High School
Lebanon, TN05.2021
Skills
- Scheduling and Planning
- Stock Replenishment
- Negotiation
- Customer Complaint Resolution
- Speaking Clearly
- Reading Comprehension
- Exceptional Communicator
- Understanding Customer Needs
- Hospitality and Accommodation
- Guest Satisfaction
Languages
Arabic
Native or Bilingual
Timeline
Valet Driver
BNA
10.2021 - Current
Customer Service Associate
Walmart
07.2021 - 04.2022
No Degree - Biology
Middle Tennessee State University
High School Diploma -
Wilson Central High School
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