Andrew Nicholas
Phoenix,Arizona
Summary
Dynamic professional with a proven track record, excelling in customer service and automotive maintenance. Skilled in leveraging extensive experience in sales management and vehicle diagnostics to drive business growth and operational efficiency. Demonstrated ability to enhance team performance and customer satisfaction through effective training and development. Expert in Microsoft Office and mechanical knowledge, showcasing flexibility and reliability in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Super Star Car Wash
10.2024 - Current
- Clean and maintain customer vacuum stanchions, clear out vacuum, clean bathrooms, hourly reports, email end of day reports, nightly deposit, and end of day procedures including locking up all doors and setting alarm.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Greet customers in fast pass lanes, provide exceptional customer service, sell and push fast pass memberships
- Utilize customer pay terminal in fast pass lanes to communicate services and explain each available car wash service option based on pricing
- Explain, ask, and sell fast pass memberships to customers while in fast pass lanes
- Guide and load customer cars into car wash tunnel
- Fold towels for customer vacuum lot
- Clean out car wash pit of mud and debris
- Pressure wash, clean and maintain car wash tunnel, brushes, walls, and machines
Fast pass Representative
Super Star Car Wash
08.2024 - Current
- Greet customers in fast pass lanes, provide exceptional customer service, sell and push fast pass memberships
- Utilize customer pay terminal in fast pass lanes to communicate services and explain each available car wash service option based on pricing
- Explain, ask, and sell fast pass memberships to customers while in fast pass lanes
- Guide and load customer cars into car wash tunnel
- Fold towels for customer vacuum lot
- Clean out car wash pit of mud and debris
- Pressure wash car wash tunnel, brushes, walls, and machines
Guest service associate "Carcierige"
Go Rentals
06.2024 - 06.2024
- Provide best hospitality and customer service as possible
- Car service delivered plane side or to your door
- Answer calls, set reservations, modify, confirm vehicle bookings
- Handle invoices, payments and customer records/private information
- Work at multiple locations
- Clean, sanitize, and wash vehicles
- Verify current registration and license plates
- Inspect vehicles for damage before and after car service
- Transfer vehicles from location to location
- Record damage for fleet reports
- Identify damage and transfer vehicles to appropriate repair facilities
Automotive Detailer
Enterprise Mobility
03.2024 - 05.2024
- Clean and sanitize vehicle interior using supplied cleaning agents per Complete Clean Pledge standards
- Vacuum and wide down vehicle interior per Complete Clean Pledge standards
- Check fuel level, refuel, and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate
- Check washer fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
- Inspect vehicles for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; park vehicle in correct repair section
- Maintains a clean and orderly work station and report any unsafe or hazardous conditions
Lead concierge / supervisor
Alliance Service Group
01.2024 - 02.2024
- Greet customers coming into dealership to drop their vehicle off for service
- Matching customers with the correct service advisor for appointments or walk-ins
- Recording loaner car information and recording any damage to vehicle after returning
- Responsible for putting customer/ loaner/ new car keys in Key box and key room
- Quality checking
- Re-organizing new car lot or service parking lot
- Shuttling customers to and from dealership and their destinations
- Coaching team members on ASG policies
- Providing best customer service from start to finish
General Manager
Bosco Automotive
10.2023 - 01.2024
- Company Overview: (Chevron Xpress Lube -16758 E
- Parkview Ave Fountain Hills Arizona 85268)
- Oversee day-to-day operations
- Key holder for the store
- In bound/outbound calling
- Quality control
- Service advisor
- Handle customer service questions, issues, and concerns
- Explain chevron products and services offered
- Set appointments with phone calls and assist customer with required products
- Compare year to date sales daily and set goals for the day
- Create social media profile and post business media content
- Set prices for services and products
- Provide customer service
- Greet and assist customers
- Respond to customer inquiries
- Handle inventory count, and inventory ordering
- Check product stock weekly, order accordingly
- Order and handle shop tools, parts, and hazardous materials
- Answer phone calls and set appointments
- Experienced using ISI software
- Interview potential employees
- Train new employees
- Open and close register, computer system, and handle all cash transfers to and from store safe
- Count all cash from start and end of day
- Handle customer transactions
- Drain engine oil and oil filter change on foreign and domestic vehicles
- Use correct manufacturer specific engine oil for warranty retention
- Drain transmission fluid and fill correct manufacturer specific fluid to proper amount via manufacturer specifications and temperatures
- Perform brake fluid exchange using vacuum pump at each brake caliper
- Perform power steering fluid exchange using vacuum pump
- Remove and replace engine air filter on foreign and domestic vehicles
- Remove and replace interior cabin filter
- Perform oil light reset procedure using manufacturer procedures
- Diagnose OBD2 check engine light with code reader and relay information to customer for possible repairs
- Perform paid services with or without assistance from Lube Technician and or Assistant manager
- (Chevron Xpress Lube -16758 E
- Parkview Ave Fountain Hills Arizona 85268)
Car Sales Consultant
Pinnacle Nissan
09.2023 - 10.2023
- Greet, conversate, empathize with customers in person, on the phone, email, or text about new vehicle purchases and vehicle details
- Study new model year vehicle changes
- Stayed up to date with new or used vehicle inventory
- Inbound and outbound calls
- Cold call experience
- Create personal phone script to manifest new car appointments
Tire and Lube Technician
Courtesy Chevrolet
05.2023 - 09.2023
- Lube technician duties at Courtesy Chevrolet
- Lift and inspect vehicle using 4 post lift
- Inspect and replace if necessary all interior/exterior lights, switches, window motors, wiper blades, windshield washer system, engine air filter, cabin air filter, a/c check, brake fluid, power steering fluid, engine coolant, transmission fluid, differentials and transfer case fluid, slave cylinder fluid, brake fluid, and supercharger fluid, and refill tire pressure to manufacturer specifications
- Replace engine and cabin air filters
- Change engine oil and engine oil filter
- Use only manufacturer recommended grade engine oil and filter to retain warranty
- Perform flush and fluid exchange services
- Transmission, brake system, power steering, differentials, transfer case, engine coolant, fuel injector cleaning, and engine de-carbon services
- Mount and balance tires from 14" to 26"
- Perform tire repairs in accordance of tire safety repair guidelines
- Replace tire sensors, and re-learn tire position using Autel multi-vehicle re-learn tool
- Reset maintenance reminders, domestic, european, and japanese
- Install new oil change reminder sticker in windshield
- After service performed, clean appropriately
- Kept work area clean
- Kept vehicle clean of dirt or grease
General Manager
Bosco automotive services
11.2021 - 04.2023
- Company Overview: (Chevron Xpress Lube -16758 E
- Parkview Ave Fountain Hills Arizona 85268)
- Key holder for the store
- In bound/outbound calling
- Service advisor
- Quality control
- Handle customer service questions, issues, and concerns
- Explain chevron products and services offered
- Set appointments with phone calls and assist customer with required products
- Compare year to date sales daily and set goals for the day
- Set prices for services and products
- Provide customer service
- Greet and assist customers
- Respond to customer inquiries
- Create social media profile and post business media content
- Handle inventory count, and inventory ordering
- Check product stock weekly, order accordingly
- Order and handle shop tools, parts, and hazardous materials
- Answer phone calls and set appointments
- Experienced using ISI software
- Interview potential employees
- Train new employees
- Open and close register, computer system, and handle all cash transfers to and from store safe
- Count all cash from start and end of day
- Handle customer transactions
- Drain engine oil and oil filter change on foreign and domestic vehicles
- Use correct manufacturer specific engine oil for warranty retention
- Drain transmission fluid and fill correct manufacturer specific fluid to proper amount via manufacturer specifications and temperatures
- Perform brake fluid exchange using vacuum pump at each brake caliper
- Perform power steering fluid exchange using vacuum pump
- Remove and replace engine air filter on foreign and domestic vehicles
- Remove and replace interior cabin filter
- Perform oil light reset procedure using manufacturer procedures
- Diagnose OBD2 check engine light with code reader and relay information to customer for possible repairs
- Perform paid services with or without assistance from Lube Technician and or Assistant manager
- (Chevron Xpress Lube -16758 E
- Parkview Ave Fountain Hills Arizona 85268)
Lube Technician
Bosco automotive services / Chevron Xpress Lube
01.2021 - 10.2021
- Company Overview: (Chevron Xpress Lube -16758 E
- Parkview Ave Fountain Hills Arizona 85268)
- Greet customers
- Explain services and products, and inform customer's of upcoming maintenance work
- Help customers set appointments for future visits
- Send and receive phone calls to set appointments
- Handle inventory count, and inventory ordering
- Experienced in using ISI software
- Order and handle shop tools and hazardous materials
- Train new employees
- Open and close register, computer system, and handle all cash transfers to and from store safe
- Count all cash from start and end of day
- Handle customer transactions
- Drain engine oil and oil filter change on foreign and domestic vehicles
- Remove belly pan/skid plates to gain access to drain plug and or oil filter
- Use correct manufacturer specific engine oil for warranty retention
- Drain transmission fluid and fill correct manufacturer specific fluid to proper amount via manufacturer specifications and temperatures
- Perform brake fluid exchange using vacuum pump at each brake caliper
- Perform power steering fluid exchange using vacuum pump
- Remove and replace engine air filter on foreign and domestic vehicles
- Remove and replace interior cabin filter
- Perform oil light reset procedure using manufacturer procedures
- Diagnose OBD2 check engine light using code reader and relay information to customer about possible repairs
- Perform paid services with or without assistance from Lube Technician, supervisor and or General Manager
- (Chevron Xpress Lube -16758 E
- Parkview Ave Fountain Hills Arizona 85268)
Maintenance Technician
Sands Chevrolet
02.2019 - 08.2020
- Perform and finish hand written and digital multi-point inspection of gas/light duty diesel vehicle
- Use vehicle lift or floor jack with jack stands to lift vehicle for repairs and or maintenance
- Perform fluid exchange and clean up for engine oil, oil filter, front differential fluid, transfer case fluid, transmission fluid, rear differential fluid, brake fluid and coolant flush
- Maintain a clean work environment
- Maintains tools and equipment
- Possess the experience to safely operate equipment and tools
- Perform and finish Grantize 3 Part F.I
- Cleaning system using a vacuum port on intake manifold, clean throttle blade, housing, and inject port injected cleaner thru fuel rail port or thru fuel pump
- Perform and finish tire repair, tire balance, tire road force balance, and tire replacement
- From 13" tire up to 22" tire
- Perform and finish vehicle alignments
- Perform and finish disc brake pads and rotor exchanges and or rotor refinishes
- Perform engine air filter, HVAC filter replacements and diagnosis of hvac system using OBD scan tools
- Perform charging system check, battery check and replacement using Midtronics GR8
- Perform new vehicle pre delivery inspection
Lot Attendant/Helper
Automotive Xtreme
11.2018 - 01.2019
- Shuttle customers to and from shop
- Parts runner
- Shop cleaning, mop floors, mop bays
- Open all bay doors for opening and close all doors for closing
- Stocked and maintained shop parts/inventory into shop computer system using r.o
- Writer
Automotive parts courier/Warehouse associate
Tristate Logistics contractor
03.2017 - 10.2018
- Pull product correctly out of warehouse when on demand order is received
- Deliver product to customer in a timely manner
- Greet customer in a professional manner
- Worked closely with customer on arrival
- Answered questions honestly and quickly resolved issues
- Write and record product for returns
- Unload and process receipt of merchandise from inbound trucks
- Process all orders by locating specified product and moving product to the loading dock
- Packs smaller products into larger containers for shipment to nearby stores with empty stock
- Loads merchandise onto trucks for shipment to company locations
- Maintains a clean work area by removing empty pallets, sweeping and cleaning up boxes and other debris
- Inspects, fills and stages orders in accurate, thorough and efficient manner in accordance with established company standards and procedures
- Understands unit of measure
- Inspects merchandise to include checking for shortages and rejecting damaged goods
- Communicates shortages of merchandise through proper channels to ensure accurate billing
- Receives, stocks, and re-warehouses merchandise on a daily basis as requested by immediate supervisors
- Prepares product for shipment to include packaging for safe shipping, plus labeling and marking
- Uses tape rope sealing equipment and shrink film
- Handles stock in a careful and safe manner; conscious of quality and eliminating damage
- Practices and adheres to established safety rules and policies, as well as, established housekeeping standards
- Performs equipment safety review
- Reports any violations or hazards to management immediately
- Operates assigned warehouse equipment in performing the functions of the job
- Participates in quarterly and annual inventory tracking
Helper
We come to you auto
02.2015 - 07.2015
- Automotive helper
- Performed basic oil changes
- Lift vehicles using 4 post lift or floor jack with jack stands
- Picked up parts for repairs
- Cleaned and maintained working space
- Drove repair vehicle to job sites for repairs
Education
Automotive chassis - CCL - Automotive Technology
Glendale Community College
Glendale, AZ12.2013
Automotive Engines and Drivetrains - Automotive Technology
Glendale Community College
Phoenix, AZ12.2013
High school diploma - High school
Deer Valley High School
Glendale, AZ05.2011
Skills
- Warehouse Associate
- Picker Packer
- Order Puller
- Shipping Receiving
- Microsoft Office
- Forklift
- Shipping
- Loading
- General Labor
- Unloading
- Alignment
- Transmissions
- Automotive Repair
- Brake Repair
- Oil Change
- Automotive Diagnostics
- Vehicle Maintenance
- Suspension
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Mechanic Experience
- Microsoft Word
- Delivery Driver Experience
- Mechanical Knowledge
- Courier
- Service Technician Experience
- Service Advisor
- Tire Service
- Sales
- Business Development
- Business Management
- Profit & Loss
- Sales Management
- POS
- Cash Handling
- Supervising Experience
- Retail Sales
- Hospitality
- Training & Development
- Cash Register
- Cold Calling
- Upselling
- Customer Service
- Quality Control
- Guest Services
- Auto Service Management
- Dealership Experience
- Direct Sales
- Marketing
- Typing
- Negotiation
- Manufacturing
- Driving
- Telemarketing
- Assembly
- Load & Unload
- SAP ERP
- Administrative Experience
- Manual Transmission
- Detailing
- Warehouse Experience
- GM Vehicles
Certification
- Fundamentals of automatic transmissions, Chrysler Academy, 0220408, 12/01/13, Present
- Fundamentals of diesel engines, Chrysler Academy, 1020408, 12/01/13, Present
- 3.0l VM motori, diesel fuel, and OBD2 systems, Chrysler Academy, 1030808, 12/01/13, Present
- Glendale Community College Certificate - Automotive Chassis, 12/01/13, Present
- Glendale Community College Certificate - Automotive Engines and Drivetrains, 12/01/13, Present
Driverlicense
True
Awards
- Deer Valley High School Varsity Baseball All Region 5AII Division, 05/01/10
- Team USA West Participants, 06/01/08
Personal Information
Authorized To Work: US
Timeline
Shift Leader
Super Star Car Wash
10.2024 - Current
Fast pass Representative
Super Star Car Wash
08.2024 - Current
Guest service associate "Carcierige"
Go Rentals
06.2024 - 06.2024
Automotive Detailer
Enterprise Mobility
03.2024 - 05.2024
Lead concierge / supervisor
Alliance Service Group
01.2024 - 02.2024
General Manager
Bosco Automotive
10.2023 - 01.2024
Car Sales Consultant
Pinnacle Nissan
09.2023 - 10.2023
Tire and Lube Technician
Courtesy Chevrolet
05.2023 - 09.2023
General Manager
Bosco automotive services
11.2021 - 04.2023
Lube Technician
Bosco automotive services / Chevron Xpress Lube
01.2021 - 10.2021
Maintenance Technician
Sands Chevrolet
02.2019 - 08.2020
Lot Attendant/Helper
Automotive Xtreme
11.2018 - 01.2019
Automotive parts courier/Warehouse associate
Tristate Logistics contractor
03.2017 - 10.2018
Helper
We come to you auto
02.2015 - 07.2015
Automotive Engines and Drivetrains - Automotive Technology
Glendale Community College
High school diploma - High school
Deer Valley High School
Automotive chassis - CCL - Automotive Technology
Glendale Community College