Andrew Nichols
Falkner,MS
Summary
Dependable Asset Protection, Operations and Safety Manager with 13 years of experience. Extensively knowledgeable about Asset Protection, Business Operations and Safety processes. Dedicated to creating an accountable community workspace to decrease shrink, increase profits and comprehensively streamline operational systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Asset Protection Manager
Lowe's Companies Inc
02.2020 - Current
- Developing and leading a team of AP professionals to ensure safety of patrons and employees.
- Controlling reduction of loss by supporting and training store teams in protecting company assets.
- Mitigating risk by overseeing internal and external shoplifter apprehension and investigations.
- Eliminating shrinkage costs through support and ongoing training around company vision of Service, In-Stock and Inventory Excellence.
- Writing Executive reports for internal and external crime, burglary and theft cases.
- Devising, deploying and monitoring processes to boost long-term business success and increase profit levels.
- Implementing policies and standard operating procedures for measurable continuous improvement.
- Auditing daily business operations to grow profitability, reduce controllable expense and maintain a Clean and Safe work environment.
- Conducting performance reviews to display accountability by offering positive reinforcement, training or performance improvement plans as needed.
Senior Asset Protection Manager
Lowe's Companies Inc
06.2017 - 02.2020
- Representing Lowe's in court proceedings and investigations.
- Writing reports for internal and external crime, burglary or theft.
- Building cross-functional relationships with business partners to reduce losses in remote locations.
- Controlling reduction of loss inventory by protecting company assets.
- Utilizing CCTV and other resources to conduct investigations into losses.
- Performing thorough cash audits.
- Upholding strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Installing and maintaining covert security equipment.
- Monitoring business procedures to prevent error-related losses.
- Training loss prevention staff, retail managers and store employees on loss control and prevention measures.
Assistant Store Manager of Operations
Lowe's Companies Inc
03.2015 - 06.2017
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Supervised and evaluated staff of 130+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Store Manager
Advance Auto Parts
05.2013 - 03.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our team.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Specialty Assistant Store Manager
Lowe's Companies Inc
03.2010 - 05.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Department Manager
Lowe's Companies Inc
03.2009 - 03.2010
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
East Union Attendence Center
Blue Springs, MSNo Degree - Nursing Administration
Northeast Mississippi Community College
Booneville, MSSkills
- Fast Paced Leader
- Investigative Excellence
- Multitasking Abilities
- Conflict Resolution
- Investigation Support
- Microsoft Office
- Results Driven
- Active Listening
- Organization and Time Management
- Building Rapport
- Interviews and Interrogation
- Training and Development
Accomplishments
Achieved best safety performance in District history on first year in position
Reduced Shrink in first true physical inventory period by 75 basis points
Built a team of 3 AP Managers to cover over 1,500 sq miles and still achieve results
Built strong partnerships with Store Leadership Teams to gain buy in to AP programs
Worked jointly with District Manager, HR Business Partner, District Manager In-Home Services and District Merchandising Service Manger to complete tasks and drive a Culture of Service, In-Stock, Clean and Safe Stores
Certification
- WZ Certified
- Lowe's Investigation Techniques Certified
- CPR Certification
Timeline
District Asset Protection Manager
Lowe's Companies Inc
02.2020 - Current
Senior Asset Protection Manager
Lowe's Companies Inc
06.2017 - 02.2020
Assistant Store Manager of Operations
Lowe's Companies Inc
03.2015 - 06.2017
Store Manager
Advance Auto Parts
05.2013 - 03.2015
Specialty Assistant Store Manager
Lowe's Companies Inc
03.2010 - 05.2013
Department Manager
Lowe's Companies Inc
03.2009 - 03.2010
High School Diploma -
East Union Attendence Center
No Degree - Nursing Administration
Northeast Mississippi Community College