Summary

Overview

Work History

Education

Skills

Certification

Timeline

Andrew Nogy

McKeesport,PA

Summary

I've been in this industry for more than 40 years, and would be a great asset to your company

Overview

11

11

years of professional experience

1

1

Certification

Work History

Manager on Duty

Kuhns Market

09.2012 - Current

Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Initiated plans to improve customer relations, quality standards, and service efficiency.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Evaluated employee performance and coached and trained to improve weak areas.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives, and communication goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associates - Culinary Arts

Pennsylvania Institute of Culinary Arts

Pittsburgh, PA

1987

Skills

Employee engagement
Staff training and development
Resource allocation
Organizational skills
Scheduling proficiency

Conflict resolution
Inventory management
Quality control
Problem-solving abilities
Time management

Certification

ServSafe Certified

Timeline

Manager on Duty

Kuhns Market

09.2012 - Current

Associates - Culinary Arts

Pennsylvania Institute of Culinary Arts