Andrew Nogy
McKeesport,PA
Summary
I've been in this industry for more than 40 years, and would be a great asset to your company
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager on Duty
Kuhns Market
09.2012 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associates - Culinary Arts
Pennsylvania Institute of Culinary Arts
Pittsburgh, PA1987
Skills
- Employee engagement
- Staff training and development
- Resource allocation
- Organizational skills
- Scheduling proficiency
- Conflict resolution
- Inventory management
- Quality control
- Problem-solving abilities
- Time management
Certification
ServSafe Certified
Timeline
Manager on Duty
Kuhns Market
09.2012 - Current
Associates - Culinary Arts
Pennsylvania Institute of Culinary Arts