Andrew Nogy

Kuhns Market

09.2012 - Current

Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Initiated plans to improve customer relations, quality standards, and service efficiency.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Evaluated employee performance and coached and trained to improve weak areas.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives, and communication goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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