Andrew Norbeck
Kalispell,MT
Summary
Experienced pharmacy professional with demonstrated success in retail positions and leadership roles. Manages pharmacy operations with flexible and resourceful approach. Excellent recordkeeper proficient in administering immunizations and monitoring supplies.
Overview
18
18
years of professional experience
Work History
Retail Staff Pharmacist
Smith's Pharmacy
Columbian Falls, MT
08.2022 - Current
- Provided patient counseling on prescription medications, over-the-counter products, health care maintenance, and disease management.
- Reviewed third party claims to ensure accuracy prior to submitting them for payment.
- Participated in continuing education programs related to current trends in pharmacy practice.
- Monitored drug therapy regimens for appropriateness and effectiveness of treatment plans prescribed by physicians.
- Collaborated with physicians, nurses, and other healthcare personnel to provide optimal pharmaceutical care to patients.
- Identified potential drug interactions and allergies that may occur based on patient's medical history.
- Served as a resource for pharmacy technicians regarding drug information questions or inquiries from customers or other healthcare professionals.
- Communicated with insurance companies to determine coverage eligibility and obtain prior authorizations when necessary.
- Trained new staff pharmacists in proper patient safety protocols.
- Provided guidance on appropriate use of generic drugs versus brand name drugs when applicable.
- Performed medication reconciliation for patients transitioning from one healthcare setting to another.
- Participated in continuing education activities to stay abreast of current trends in the field of pharmacy.
- Assisted customers with questions about their medications or health concerns.
- Administered flu and immunizations.
- Counseled and advised patients on treatment options.
- Managed medication inventory.
- Dispensed and controlled both prescription and non-prescription medications.
- Provided patients with pamphlets and verbal instructions about how to properly take, handle and store medications.
- Ordered supplies according to expected pharmacy needs.
- Trained individuals in how to use devices to promote optimal medical support.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Prepared medications based on physician orders.
- Maintained compliance with state and federal drug laws.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Stocked, labeled and delivered medications to patients and caregivers.
- Counseled patients on drug therapies to ensure proper intakes.
- Administered flu immunizations to patients to prevent illness and promote well-being.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Maintained confidential financial and patient information to reduce risk of data breaches.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
- Worked with pharmacy technicians to expedite urgent requests.
- Administered vaccines to immunize patients against communicable diseases.
- Answered patient questions and data requests.
Retail Pharmacy Manager
Walgreens
Whitefish, MT
01.2007 - 08.2022
- Evaluated performance of pharmacy staff members regularly through feedback sessions.
- Oversaw the hiring and training of new pharmacy employees.
- Provided guidance on drug interactions, side effects, dosage information.
- Implemented policies and procedures related to medication storage, security, record-keeping, sanitation.
- Collaborated with physicians on patient care plans including medication recommendations.
- Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored prescription accuracy and compliance with laws and regulations.
- Supervised daily operations at the retail pharmacy counter.
- Responded promptly to customer inquiries about medications or health care products.
- Coordinated with other healthcare professionals regarding patient care plans.
- Maintained records of inventory, sales, and customer data.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Administered vaccines to immunize patients against communicable diseases.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Trained pharmacy interns and newly hired technicians.
- Improved organization and supply management policies for medicines and materials.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Managed weekly schedules and requests for leave.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Communicated with patients with compassion while keeping medical information private.
- Worked closely with store manager to maintain day-to-day operations.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed strategies to increase customer loyalty and satisfaction.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
- Assisted customers with insurance claims processing issues.
- Prepared weekly reports on pharmacy activities for senior management review.
- Handled administrative tasks such as filing documents and creating purchase orders.
Education
Bachelor of Science - Pharmacy
The University of Montana
Missoula, MT05-2002
Skills
- Immunization Administration
- Medication Dispensing
- Prescription Verification
- Insurance Billing
- Patient Counseling
- Pharmaceutical Calculations
- Drug interaction understanding
- Inventory Control
- HIPAA knowledge
- Strong knowledge of medications
- Staff Training
- Customer service experience
- Loss Prevention
- Profitability understanding
- Order entry
Timeline
Retail Staff Pharmacist
Smith's Pharmacy
08.2022 - Current
Retail Pharmacy Manager
Walgreens
01.2007 - 08.2022
Bachelor of Science - Pharmacy
The University of Montana