Andrew Norris
Rosedale,MD
Summary
Professional pest control specialist equipped to handle wide range of pest management challenges. Background includes thorough inspections, preventive measures, and safe application of pest control solutions. Known for strong collaboration with team members and adaptability to changing environments. Competent in customer service and problem-solving, ensuring high standards and reliable results.
Overview
25
25
years of professional experience
Work History
Utility Locator
UtiliQuest LLC
Baltimore, MD
08.2024 - 01.2025
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Improved efficiency with prompt response to locate requests from contractors.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reduced damage claims by meticulously locating and documenting buried utilities.
- Developed strong relationships with clients through clear communication and timely follow-up on inquiries.
- Optimized time management by prioritizing multiple locate requests based on urgency.
- Streamlined workflow by utilizing advanced technology such as GPS devices, electromagnetic locators, and ground-penetrating radar systems.
Pest Control Technician
Ecolab
Baltimore, MD
08.2023 - 08.2024
- Developed customized treatment plans for optimal effectiveness based on client property needs.
- Conducted thorough inspections to eliminate pest infestations and identify root causes.
- Maintained adequate inventory levels of pesticides while minimizing waste.
- Ensured safety by adhering to regulations and using protective gear during treatments.
- Documented service activities accurately for reporting and future reference.
- Fostered strong client relationships through clear communication and excellent customer service.
- Collaborated with clients to educate them on prevention methods and the importance of regular maintenance.
- Collaborated with property managers to address large-scale infestations in apartment complexes or commercial properties.
- Conducted follow-up visits after treatments were completed to ensure customer satisfaction and the absence of pests.
- Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.
- Drove to customer residences and places of business to inspect for pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Performed routine maintenance on pest control equipment to manage wear and tear.
Merchandiser
Breakthru Beverage Group
10.2017 - 01.2023
- Drove work van hundreds of miles a day to various accounts
- Completed seasonal windows and arranged in-store displays to showcase available products
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Updated pricing and signage to complete product displays and educate customers
- Loaded and unloaded merchandise using ladder and pallet jack
- Traveled to market, visited vendors and assisted buyers with merchandise selection
- Unloaded arriving product stock and moved to store display areas
- Conducted regular store visits to assess compliance with merchandising standards and provide actionable feedback.
- Established strong relationships with key retailers, fostering collaboration for mutual growth opportunities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Collaborated with store managers to determine best placement for merchandise displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed themes, props and lighting for merchandise displays.
Heavy Machinery Operator
William T Burnett & CO
01.2017 - 09.2017
- Trained in diverse pieces of equipment and useful attachments to handle any team need
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving
- Maintained fueled and fully operational equipment to jump on any project requirement and keep teams on tight schedules
- Placed tools and job site machinery in locked areas and secured location at end of each shift
- Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports
- Observed all safety protocols and procedures to avoid injuries and accidents during each shift
- Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Restaurant Manager
Kastello's Restaraunt
06.2000 - 09.2016
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Prepared for and executed new menu implementations
- Led and directed team members on effective methods, operations and procedures
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
Education
No Degree - General Studies
The Community College Of Baltimore County - Essex, Md
High School Diploma -
Archbishop Curley
Baltimore, MDSkills
- Safety and compliance
- Rodent control
- Preventive measures
- Safety protocols
- Sanitation practices
- Chemical handling
- Structural inspections
- Integrated pest management
- Public health awareness
- Client education
- Commercial pest control
- Pest exclusion techniques
- Pest monitoring
- Dependable reliability
- Equipment maintenance
- Clean driving record
- Safety procedures
- Pest management techniques
- Adaptability
- Data entry
- Job site preparation
- Effective communication
- Appointment scheduling
- Valid state driver's license
- Pest management solutions
- Pest inspections
- Vehicle maintenance
- Chemical application expertise
- Future pest prevention strategies
- Service planning and tracking
- Pest inspection
Timeline
Utility Locator
UtiliQuest LLC
08.2024 - 01.2025
Pest Control Technician
Ecolab
08.2023 - 08.2024
Merchandiser
Breakthru Beverage Group
10.2017 - 01.2023
Heavy Machinery Operator
William T Burnett & CO
01.2017 - 09.2017
Restaurant Manager
Kastello's Restaraunt
06.2000 - 09.2016
No Degree - General Studies
The Community College Of Baltimore County - Essex, Md
High School Diploma -
Archbishop Curley