Andrew Nosanchuk
4345 Redwood Rd.,CA
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Goodman Heating & Air. Specializes in CRM proficiency and exceptional communication, adept at fostering client relationships and expanding customer bases. Achieved consistent sales targets through strategic account management and effective team leadership.
Overview
39
39
years of professional experience
Work History
Commercial Area Account Representative
Bay Alarm
05.2016 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Collaborated with internal teams to develop a referral program to assist sales associates.
Territorial Sales Representative
Goodman Heating & Air
04.2014 - 04.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Established a B2B program
Automotive Sales Representative-Floor Sales
Concord Honda
09.2011 - 10.2014
- Conducted comprehensive market research to stay informed of industry trends, ensuring accurate knowledge of competing brands'' offerings.
- Organized test drives for potential buyers, highlighting vehicle performance and functionalities during each engagement.
- Delivered exceptional customer service, fostering long-term relationships that led to repeat business and referrals.
- Collaborated with technicians to address customer concerns promptly, resulting in timely resolutions and increased satisfaction rates.
- Achieved sales targets consistently by employing effective negotiation tactics and persuasive communication skills during client interactions.
Owner
California Closet Company
01.1986 - 01.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06.1978
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Sales expertise
- Excellent Communication
Timeline
Commercial Area Account Representative
Bay Alarm
05.2016 - Current
Territorial Sales Representative
Goodman Heating & Air
04.2014 - 04.2016
Automotive Sales Representative-Floor Sales
Concord Honda
09.2011 - 10.2014
Owner
California Closet Company
01.1986 - 01.2010
High School Diploma -
Ygnacio Valley High School
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