ANDREW NOVAK
Indianapolis,IN
Summary
Detail-oriented and results-driven Business Analyst with a background in operations, logistics, and Agile project delivery. Experienced in coordinating cross-functional teams, managing backlogs, and driving implementation efforts. Actively seeking on-site, project-based roles that combine execution, collaboration, and measurable impact.
Overview
6
6
years of professional experience
Work History
Business Analyst
Booz Allen Hamilton
Remote
10.2023 - Current
- Led backlog remediation effort on a critical government application, reducing system errors by over 85%, resolving over 2,000 application issues, and restoring functionality for end users.
- Drove structured defect intake, triage, and resolution planning while partnering with developers, tech leads, QA, and stakeholders to improve quality and prioritization processes.
- Reduced critical and high-severity defects from 3 critical and 8 high to just 1 critical and 2 high within a single Program Increment, enhancing user experience and minimizing production risk.
- Coordinated multi-stage solution deployments across environments (UAT → ProductionTest → Production), ensuring readiness and minimizing disruption.
- Created and maintained detailed Jira epics and user stories with acceptance criteria to guide development and QA efforts.
- Facilitated Agile ceremonies and documentation using Jira, Confluence, Trello, SharePoint, and Mural, driving team alignment and sprint execution.
- Tracked and analyzed application errors using Metabase, creating tables and dashboards to visualize live backend data.
Sourcing Specialist / Buyer
Heartland Automotive, LLC
Greencastle, IN
08.2022 - 07.2023
- Acted as primary point of contact with current and potential suppliers throughout the procurement lifecycle, including RFx, selection, and negotiation processes.
- Compared and analyzed supplier products and/or service offerings against company requirements.
- Analyzed the market to assess current and future material availability within the supply chain.
- Performed competitive market analysis and made supplier recommendations using data and insights.
- Monitored and reported on supplier performance metrics; including risk, compliance, quality, delivery, and total cost.
- Assisted in the end-to-end procurement process including analysis, negotiation, and dispute resolution.
- Worked closely with cross-departmental stakeholder groups to ensure consistent communication.
Delivery Truck Driver
Van's Home Center
Auburn, IN
05.2020 - 08.2021
- Confirmed customer products were damage-free by inspecting products before delivery.
- Provided professional, customer-focused service to ensure satisfaction and repeat business.
- Established relationships with customers using interpersonal, active listening, and inquiry response skills.
- Achieved on-time delivery by coordinating efficient route schedules.
Warehouse Manager
Van's Home Center
Auburn, IN
05.2019 - 01.2020
- Managed 10+ team members to ensure the timely departure of delivery trucks.
- Prioritized the importance of customer service and quality control to achieve customer satisfaction.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Education
Bachelor of Science - Informatics
Indiana University
Bloomington, IN05.2022
Skills
- Agile frameworks (Scrum, SAFe)
- Data analysis
- Backlog management
- Client relationship management
- Cross-functional collaboration
- Microsoft Excel
- Metabase
- SQL
- Mural
- Confluence
Timeline
Business Analyst
Booz Allen Hamilton
10.2023 - Current
Sourcing Specialist / Buyer
Heartland Automotive, LLC
08.2022 - 07.2023
Delivery Truck Driver
Van's Home Center
05.2020 - 08.2021
Warehouse Manager
Van's Home Center
05.2019 - 01.2020
Bachelor of Science - Informatics
Indiana University
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