Andrew Nunez
San Fernando,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Call Center Representative
TriSource International Inc
08.2022 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Server/Receptionist
Senior Resource Group
04.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Oversaw reception support, answered phones and greeted visitors.
- Offered reception support, answered phones and greeted visitors.
- Backed up reception with front-line support for guests.
- Managed reception area, answered telephone calls and received packages.
- Maintained and organized service reception area and checkout counters.
- Monitored and procured needed supplies for office, reception and mailroom.
Activities Assistant
Senior Resource Group (SRG)
10.2021 - 04.2022
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
Laborer
TIC
09.2020 - 03.2021
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
HS Diploma - N/A
Discovery Charter Preparatory School #2
Sylmar06.2020
Skills
- Customer Service
- Report Preparation
- Customer Relationship Management
- Payment Processing
- Data Entry
- Complaint Resolution
- Call Control
- Quality Assurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Call Center Representative
TriSource International Inc
08.2022 - 12.2023
Server/Receptionist
Senior Resource Group
04.2022 - 08.2022
Activities Assistant
Senior Resource Group (SRG)
10.2021 - 04.2022
Laborer
TIC
09.2020 - 03.2021
HS Diploma - N/A
Discovery Charter Preparatory School #2