Andrew Ochoa
Queens,NY
Summary
Customer satisfaction and loyalty through exceptional service and cash handling skills. Demonstrated professionalism and courtesy, significantly improving operational efficiency. Excelled in inventory management and conflict resolution, contributing to a positive and productive work environment. Focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Always reliable and committed to everything that comes with working
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Funtopia Usa
08.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Secretary
Funtopia Usa
08.2022 - 09.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Host
Funtopia Usa
08.2022 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations answered customer questions, and informed of accurate wait times.
- Took care of food and served customers as well as attentive to needs of customers
Game Technician
Funtopia Usa
08.2022 - 09.2024
- Attendented to children who had injuries
- Helped with needs of customers if games ever malfunctioned
- Maintained clean and safe game room
- Fixed Games whenever needed work or cleaning
Kitchen Manager
Funtopia Usa
08.2022 - 09.2024
- Maintained clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering positive culture of teamwork and collaboration within kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen team and service areas for optimal guest experiences.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Kitchen Supervisor
Funtopia Usa
08.2022 - 09.2024
- Oversaw oven and fryer, and cleaned equipment after every shift.
- Reduced food waste through effective inventory management and menu planning.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Cook
Funtopia Usa
08.2022 - 09.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Intern
Summer Youth Employment Program
07.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- 6 week summer internship at one of many worksites that utilized the development of social, as well as, teamwork skills
- Customer service was top priority, helping and ensuring costumers were always satisfied
Intern
Lazard
07.2021 - 08.2021
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Worked through Online environments to achieve understanding about the financial field
Intern
Summer Youth Employment Program
07.2020 - 08.2021
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Interned through computer settings to work on self improving abilities in work environments.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Worked on projects with other team member to utilize and strengthen communication
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2027
High School Diploma -
Civic Leadership Academy
Elmhurst, NY06.2023
Skills
- Customer Service
- Cash Handling
- Cash Register Operation
- Order Taking
- Food handling
- Cooking
- Food Preparation
Accomplishments
Achieving honor in high school as well as graduating with a 95 GPA
Honors in both high school and Current College
Certification
- Food Protection License
Musician
Over 5 years over playing guitar, with playing a festivals and school shows
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Funtopia Usa
08.2022 - 09.2024
Secretary
Funtopia Usa
08.2022 - 09.2024
Host
Funtopia Usa
08.2022 - 09.2024
Game Technician
Funtopia Usa
08.2022 - 09.2024
Kitchen Manager
Funtopia Usa
08.2022 - 09.2024
Kitchen Supervisor
Funtopia Usa
08.2022 - 09.2024
Cook
Funtopia Usa
08.2022 - 09.2024
Intern
Summer Youth Employment Program
07.2022 - 08.2022
Intern
Lazard
07.2021 - 08.2021
Intern
Summer Youth Employment Program
07.2020 - 08.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Civic Leadership Academy
Similar Profiles
Jaden MojicaJaden Mojica
Game Room Technician at Funtopia UsaGame Room Technician at Funtopia Usa
Skyler ChattertonSkyler Chatterton
Floor Lead at Funtopia UsaFloor Lead at Funtopia Usa
Isabel BurdettIsabel Burdett
Hospitality Team Member at Funtopia ProspectHospitality Team Member at Funtopia Prospect