Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Oh

Santa Clarita,CA

Summary

Dynamic and customer-focused professional with experience at JinCook, excelling in upselling and enhancing customer satisfaction. Proven ability to reset tables efficiently and support team members, ensuring a seamless dining experience. Skilled in order delivery practices and adept at building lasting relationships, contributing to increased referrals and repeat business.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience

Work History

Server

JinCook
06.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier

Publix
07.2022 - 04.2023
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Marketing

California State University, Long Beach
Long Beach, CA
05-2027

Skills

  • Table resetting
  • Team member support
  • Hostess support
  • Order delivery practices
  • Daily specials memorization
  • Upselling techniques
  • Sales expertise
  • Customer service
  • Multitasking and organization

Languages

Korean
Elementary

Timeline

Server

JinCook
06.2023 - Current

Cashier

Publix
07.2022 - 04.2023

Bachelor of Science - Marketing

California State University, Long Beach

Similar Profiles

CREATE PROFILE