Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Olivett

Centennial,Colorado

Summary

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

12
12
years of professional experience

Work History

Owner/Operator

Olivett Dents LLC
03.2022 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adhered to all safety protocols when working with vehicles, chemicals, or hazardous materials, promoting a safe work environment for both employees and customers alike.
  • Efficiently scheduled appointments based on technician availability and workload capacity while maximizing customer satisfaction and turnaround time.
  • Performed quality control checks on completed jobs, ensuring that repairs meet company standards and client expectations before vehicle return.
  • Managed inventory of specialized tools and equipment, ensuring optimal availability for each job while minimizing expenses related to tool replacement or loss.
  • Maintained a high standard of quality in all repair jobs, resulting in positive feedback from clients and increased referrals.
  • Assisted in streamlining the repair process by developing new methods for tackling complex dents and damage patterns.
  • Consistently met or exceeded company performance metrics through dedication to high-quality workmanship and efficient processes.
  • Educated clients on proper vehicle maintenance to prevent future dents and other cosmetic issues, fostering trust between technician and client.
  • Mentored junior technicians to help them develop their skills in paintless dent repair techniques, contributing to overall team success.
  • Contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among colleagues.
  • Enhanced customer satisfaction by efficiently completing paintless dent repair jobs with attention to detail.
  • Strengthened the reputation of the business by consistently providing exceptional service and expertise during interactions with customers and other professionals within the industry.
  • Assisted with marketing efforts such as attending trade shows or participating in local events to raise awareness about the benefits of paintless dent repair services.
  • Participated in ongoing professional development opportunities such as workshops, conferences, or online courses to stay current on industry trends and advancements in paintless dent removal technology.
  • Contributed to company growth by maintaining strong relationships with insurance companies, leading to an increase in referrals for paintless dent repairs.
  • Developed innovative solutions for challenging repairs, resulting in a higher rate of successful outcomes without compromising vehicle aesthetics.
  • Maintained a clean and organized workspace to promote efficiency and minimize the risk of accidents or damage to vehicles.
  • Reduced vehicle downtime for clients by quickly assessing and repairing dents using specialized tools and techniques.
  • Handled customer inquiries, providing accurate information about paintless dent repair techniques and expected outcomes for their specific situation.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Reassembled and replaced parts to complete body repairs.
  • Inspected vehicles to identify and document repair needs.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Applied finishing techniques to enhance quality and appearance of repairs.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Enforced compliance with safety regulations when operating equipment.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
  • Replaced glass, headlights and other lighting and electrical components.
  • Installed interior and exterior trim, including moldings and emblems.
  • Inspected completed repairs for accuracy, quality and safety.

Shop Manager

Front Range Automotive Solutions
10.2015 - 03.2020
  • Supervised and managed shop operations and tasks.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
  • Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
  • Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
  • Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
  • Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
  • Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
  • Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
  • Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
  • Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Meat/Deli Supervisor

Sam's Club
02.2013 - 10.2015
  • Cleans Meat Department
  • Maintains safety of facility by following safety procedures
  • Maintains the sales floor
  • Maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays
  • Removing damaged goods
  • Provides meat products to members by processing meat products based on company specifications
  • Provides member service
  • Receives and stocks merchandise throughout facility
  • Follows company policies, and procedures for preparing, handling, packaging, labeling, and storing food
  • Operating sanitizing food-related equipment
  • Stocking and displaying food products
  • Maintaining and cleaning the fresh department
  • Assisting with rotisserie chickens and deli
  • Cut, trim, bone, tie, and grind meats
  • Receive, inspect, and store meat
  • Identify cut or grade of meat
  • Inspect meat or meat products
  • Inventory stock to ensure adequate supplies

Education

High School -

Valor Christian High School
Highlands Ranch, Colorado
01.2011

High School -

Arapahoe High School
Centennial, Colorado
05.2012

Skills

  • Documentation and reporting
  • Operations management
  • Relationship management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Vehicle inspections
  • Attention to detail
  • Courteous and polite demeanor

Timeline

Owner/Operator

Olivett Dents LLC
03.2022 - Current

Shop Manager

Front Range Automotive Solutions
10.2015 - 03.2020

Meat/Deli Supervisor

Sam's Club
02.2013 - 10.2015

High School -

Arapahoe High School

High School -

Valor Christian High School

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Andrew Olivett