Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

ANDREW ORMOND

Milwaukee

Summary

Dynamic District Manager with a proven track record at Dollar General, excelling in multi-unit management and strategic planning. Enhanced customer service through effective training and conflict resolution, driving significant sales growth. Adept at inventory management and fostering team engagement, consistently achieving operational excellence and exceeding corporate objectives.

Overview

27
27
years of professional experience

Work History

District Manager

Dollar General
Kansas City
07.2024 - 06.2025
  • Managed store operations of 18 locations to ensure adherence to company policies and standards.
  • Trained staff to elevate customer service skills and enhance guest experience.
  • Oversaw inventory management, maintaining accurate stock levels across locations.
  • Implemented promotional strategies to increase product visibility and drive sales.
  • Coordinated scheduling to maximize workforce efficiency and coverage.
  • Conducted performance evaluations to inform employee development initiatives.
  • Collaborated with regional teams to align store objectives with corporate goals.
  • Analyzed financial data to identify improvement opportunities and growth potential.

Store Manager

The Home Depot
Missouri
06.2003 - 06.2024
  • Managed daily store operations and ensured compliance with company policies.
  • Consistently ranked at the top of metrics, contributing to significant year-over-year reductions in shrink.
  • Implemented merchandising strategies to optimize product displays and accessibility.
  • Resolved customer complaints effectively to maintain high satisfaction levels.
  • Conducted regular safety inspections to promote a safe shopping environment.
  • Collaborated with corporate teams on promotional events and seasonal displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Fostered associate engagement through recognition programs that highlighted achievements and teamwork.
  • Conducted coaching sessions to develop associates' capabilities, enhancing overall productivity.
  • Trained and developed team members to enhance customer service skills.
  • Ensured adequate staffing levels to support exemplary customer service experiences in-store.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Led volunteer efforts as a community captain, focusing on initiatives that benefited veterans and children.

General Contractor

Appletree Renovations
Wisconsin
01.1999 - 12.2003
  • Collaborated on home design and renovation projects to exceed client expectations.
  • Transformed customers’ dream kitchens from concept to reality through meticulous planning.
  • Executed installation of custom cabinetry and flooring to enhance aesthetic appeal.

Education

General Business Studies - Greenfield, Wisconsin

ITT Technical Institute
Greenfield, Wisconsin
01.1999

General Business Studies - Milwaukee, Wisconsin

Milwaukee Area Technical College
Milwaukee, Wisconsin
01.1998

Diploma - Milwaukee, Wisconsin

Pius XI High School
Milwaukee, Wisconsin
01.1997

Skills

  • Human resources management
  • Conflict resolution
  • Training and coaching
  • Group presentations
  • Problem solving
  • Project planning
  • Operations oversight
  • General management
  • Multi-unit management
  • Sales reporting
  • Information analysis
  • Product development
  • Tools and applications
  • Sales strategies
  • Visual merchandising
  • Strong communication and interpersonal skills
  • Business operations
  • Strategic planning
  • Team building
  • Inventory management
  • Leadership and management
  • Merchandising expertise
  • Customer service excellence
  • Customer relationship management
  • Computer proficiency
  • Microsoft Office suite
  • Community engagement

Affiliations

  • Community Volunteer

Languages

English
Professional

References

References available upon request.

Timeline

District Manager

Dollar General
07.2024 - 06.2025

Store Manager

The Home Depot
06.2003 - 06.2024

General Contractor

Appletree Renovations
01.1999 - 12.2003

General Business Studies - Greenfield, Wisconsin

ITT Technical Institute

General Business Studies - Milwaukee, Wisconsin

Milwaukee Area Technical College

Diploma - Milwaukee, Wisconsin

Pius XI High School

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