Summary
Overview
Work History
Skills
Accomplishments
Languages
Trainings
Timeline
Generic

Andrew Orozco

San Diego,CA

Summary

Driven dynamic leader with a proven track record, enhancing team productivity and residential satisfaction through strategic planning and effective case management. motivated in creating therapeutic initiatives for community integration and mastering de-escalation strategies, demonstrating exceptional critical thinking and motivational skills. Achieve significant improvements in client advocacy and service delivery standards.

Overview

8
8
years of professional experience

Work History

Residential Service Coordinator 2

Father joes villages
San Diego, CA
12.2021 - Current
  • Able to work in extremely stressful environments.
  • Maintained strong client relationships with exceptional service delivery.
  • Addressed and resolved various challenges efficiently.
  • Strengthened the quality of verbal and written exchanges.
  • Conducted client consultations.
  • Optimized resources for greater productivity.
  • Demonstrated emotional control in high-stress environments.
  • Managed client data entries and updates in the database.
  • Recommended resources fitting the client's specific needs.
  • Reviewed living area conditions to maintain a secure, hygienic atmosphere.
  • Provided skilled guidance to individuals with addiction issues.
  • Handled aggressive interactions with poise.
  • Mastered de-escalation strategies for overwhelming incidents.

Residential Supervisor

Alpha Project
San Diego, CA
10.2019 - 08.2021
  • Developed strategies to improve team performance and productivity.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Created new strategies for improving customer service standards within the organization.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised a team of employees in daily operations.
  • Made personnel recommendations for hiring and promotions to maintain optimal staffing levels.
  • Developed resources necessary for community living skills programs.
  • Identified essential resources and personal strengths required to design effective therapeutic initiatives for community integration.
  • Effectively managed and calmed high-intensity scenarios.
  • Maintained composure in highly aggressive environments.

Case Manager 1

Alpha Project
San Diego, CA
03.2017 - 11.2018
  • Participated in professional development activities related to case management best practices.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Advocated for client needs while considering their limitations.
  • Delivered effective, efficient, client-centered care.
  • Handled cases by drafting plans, monitoring progress, and determining closures.

Skills

  • Utilization review
  • Patient Care Support
  • Individualized counseling
  • Ethical judgment
  • Client relationship management
  • Team collaboration
  • Goal setting
  • Organization and multitasking
  • Time management
  • Email and telephone etiquette
  • Documentation and reporting
  • Clear communication
  • Client advocacy
  • HIPAA compliance
  • Critical thinking
  • Referral coordination
  • Case management
  • Positive attitude
  • Case documentation
  • Community resources
  • Case management tracking
  • Needs assessment
  • Annual case reviews
  • Discharge planning
  • Data entry and analysis
  • Staff education and training
  • Quality assurance controls
  • Schedule development
  • Expectation setting
  • Workflow management
  • Coaching and mentoring
  • Goal oriented
  • Employee development
  • Strategic planning
  • Decision-making
  • Resident relations
  • Daily living assistance
  • Resident monitoring
  • Security procedures
  • Role modeling
  • Policy enforcement
  • Behavior monitoring
  • Crisis management
  • Motivational skills
  • Assertiveness

Accomplishments

  • certificate in completion of Empowerment Academy Training

Languages

English
Full Professional
Spanish
Limited

Trainings

  • Narcan administer training
  • CPR training
  • trauma trainings
  • PTDS trainings

Timeline

Residential Service Coordinator 2

Father joes villages
12.2021 - Current

Residential Supervisor

Alpha Project
10.2019 - 08.2021

Case Manager 1

Alpha Project
03.2017 - 11.2018

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Andrew Orozco