Andrew Ortiz
El Paso,TX
Summary
Dynamic in Customer Service and Sales but overall Highly passionate in being successful with my work with proven ability to resolve complex problems and handle stressful situations. Upbeat, knowledgeable, and an efficient team member or individual, equipped to providing positive interactions between other members or customers. Maintain high levels of productivity. Have a very High work ethic and is very focused on working hard as I can to get in higher positions and going above and beyond to be successful.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
El Paso, Texas
09.2022 - 03.2024
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Utilized street maps to plan and determine most efficient routes.
- Kept accurate logs of all deliveries and trips.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Overnight Stocker
Walmart
El Paso, TX
05.2021 - 07.2022
- Received and stocked merchandise in a timely manner.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Checked shelves in department to determine replenishment needs.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to place in Backrooms for Overstock.
- Updated pricing and sales signs to promote merchandise.
Warehouse Worker
Johnson Controls Inc
El Paso, Texas
08.2020 - 11.2020
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Used pallet jacks to move items to and from warehouse locations.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Used scanners to track parcel information, condition or receipt.
- Assembled orders according to customer requests.
Customer Service Sales Representative
Asurion
El Paso, Texas
01.2020 - 08.2020
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Processed orders, forms, applications, and requests.
- Built sustainable relationships with customers through open communication.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Provided remote support to customers experiencing technical difficulties.
- Referred unresolved customer grievances to designated departments for further investigation.
Customer Service Representative
GC Services
El Paso, TX
05.2019 - 12.2019
- Consistently met teams goals of handle time and answering the phone in a timely manner.
- Gave customers billing information and helping devise payment plans if they had problems making their payments
- Gave information and some knowledge on their electric services and tips on how to save money on their bills.
- Provided some customers with services that could potentially aid them financially such as churches or other social service numbers.
- Would send in work orders to local techs and would schedule them to go perform or check on the electrical equipment and would leave correct notations of what customer was experiencing.
- During power outages we would work overtime to answer phone calls from concerned customers and would provide updates on the status of their electricity.
- Received helpful training on how to effectively communicate with customers to identify which personalities and which appropriate response would work best.
Porter
Dick Poe Toyota
El Paso, TX
12.2018 - 04.2019
- Multitasked effectively to manage tasks such as escorting incoming guests to either the service area or maintenance area and offering information about available services.
- Greeted customers and provided assistance with their needs.
- Rotating from the front with handling customers, to the back where we would run the car wash where we washed, dried and deliver the car where the customer can pick it up.
- Would shuttle the customers either back to work, home, or wherever they wanted while waiting for their vehicle.
- Would assist around the shop whenever available to help assist the mechanics or the lube tech (oil changers) in the hope to expand in the company and gain more knowledge on working with vehicles.
Work Study Student
El Paso Community College
El Paso, TX
08.2016 - 04.2017
- performed all office clerical activities, including providing support to students as well as upper-level management, Tracking down documents for counselors, managing appointment schedule to seeing counselors, and filing documents with different packet programs for classes or student documents.
- Operated and troubleshot all kinds of office equipment, keeping equipment operational such as personal computers, scanners, and printers.
- Kept office documents well-organized and quickly retrieved files for team members.
- Answered telephone calls, took messages, and distributed messages to appropriate personnel, and from time to time called students about specific programs or classes or to schedule appointments with certain counselors.
Education
High School Diploma -
J.M. Hanks High School
El Paso, TX06-2016
Skills
- Customer Service Excellence
- Data Entry
- Problem-solving
- Strong Verbal Communication
- Multitasking
- Attention to Detail
- Product Sales
- Pallet Jack Handling
- Material Handling
- Quality Assurance
Timeline
Delivery Driver
Papa John's Pizza
09.2022 - 03.2024
Overnight Stocker
Walmart
05.2021 - 07.2022
Warehouse Worker
Johnson Controls Inc
08.2020 - 11.2020
Customer Service Sales Representative
Asurion
01.2020 - 08.2020
Customer Service Representative
GC Services
05.2019 - 12.2019
Porter
Dick Poe Toyota
12.2018 - 04.2019
Work Study Student
El Paso Community College
08.2016 - 04.2017
High School Diploma -
J.M. Hanks High School