Andrew Osborne

• Responded to emergency calls, providing immediate support and assistance during fire incidents.
• Operated firefighting equipment and tools, ensuring readiness and compliance with safety standards.
• Make command decisions in life-or-death situations
• Research and purchase equipment
• Maintain budget
• Document calls, training and personnel matters
• Serve as head of probation and tech team
• Managed team performance to achieve operational goals and enhance productivity.
• Developed training materials to onboard new employees and improve team efficiency.

Executed prompt and safe towing operations for various vehicle types.

• Improved client satisfaction through timely communication and resolution of account discrepancies.
• Work independently, managing time and orders to respond to the most customers as quickly as possible

• Respond to requests for service.
• Make temporary repairs to allow customers to drive their vehicles and avoid a tow.
• Transport vehicles and equipment following all DOT regulations
• Work independently, managing time and orders to respond to the most customers as quickly as possible
• Work with local and state agencies on complicated extractions (Police, Fire, DOT)
• Conducted thorough vehicle assessments to determine recovery needs and risks.
• Collaborated with clients to provide efficient recovery solutions and support services.

Communicate with members effectively to keep them informed and to ensure their safety.

• Provided roadside assistance to stranded motorists, ensuring safety and prompt service.
• Diagnosed basic vehicle issues to determine appropriate assistance methods.
• Collaborated with dispatch to prioritize emergency responses efficiently.
• Educated customers on safe vehicle operation and preventive maintenance tips.

• Assist customers with transactions such as wire transfers, Western Unions, Credit cards, check cashing, Foreign/domestic currency and chip exchanges
• Balance banks and cashier draws
• Prepare bank deposits
• Issue of slot and table games jackpot
• Open and close casino table games for income audit
• Train new hires on front window, pit clerk, and banks (chip & cash)
• Safeguard company funds and classified financial information

• Assess personal financials of clients to determine the best packages that fit the individual's needs
• Secure personal financial and medical information for clients
• Conduct follow-up visits to the client's property to ensure excellent customer service
• Sales