Andrew Ostertag
Cincinnati,OH
Summary
Highly productive and efficient Platform Engineer skilled in cloud infrastructure management, automation scripting, and security best practices. Collaborative team player with strong communication and problem-solving skills to drive project completion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Platform Engineer II
Total Quality Logistics Inc.
Cincinnati, OH
02.2022 - Current
- Developed and implemented a platform architecture to ensure scalability, reliability and security of the system.
- Designed and built automated deployment pipelines for new services to production environments.
- Researched feasibility, design or performance of components or systems.
- Designed engineering experiments.
- Established monitoring frameworks to identify potential performance issues in the platform.
- Implemented authentication mechanisms using OAuth2 protocol and SSO solutions.
- Managed Kubernetes clusters with Helm charts for deploying applications in cloud environments.
- Defined standards for DevOps processes like version control, build management and release cycles.
- Provided technical support to development teams by resolving their platform related issues quickly.
- Performed root cause analysis of system failures in order to debug complex problems efficiently.
- Automated administrative tasks using scripting languages, like PowerShell.
- Finished projects on time and within budget.
- Designed GitOps process to deploy applications from GitOps process into CD tool, ArgoCD.
- Avoided data loss by creating back-ups of programs.
- Advised developers on the use of products or services.
Regional IT Support Specialist I
Total Quality Logistics Inc.
Cincinnati, OH
11.2020 - 02.2022
- Provided technical support to clients through various channels such as phone, email, and remote access.
- Successfully set up and maintained end users' workstations, networks, servers and printers.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
- Implemented security measures to protect data from unauthorized access.
- Assisted colleagues with complex IT problems or inquiries.
- Reviewed logs of system events for potential issues or threats.
- Deployed new versions of operating systems across multiple platforms.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Installed and supported desktop software titles and add-ons.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Devised incisive workarounds and resolutions for IT-related problems.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained positive working relationship with fellow staff and management.
IT Support Technician
Total Quality Logistics Inc.
Cincinnati, OH
06.2019 - 11.2020
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Ensured compliance with industry regulations such as HIPAA and PCI-DSS when setting up new systems or making changes to existing ones.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Monitored support activity trends to create problem resolution and solution reports.
- Maintained up-to-date case documentation for future reference.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
Education
High School Diploma -
Colerain High School
Cincinnati, OH05-2015
Skills
- Load Balancing
- Automated testing
- Time Management
- Decision-Making
- Troubleshooting
- Self Motivation
- Adaptability and Flexibility
- Attention to Detail
- Continuous Improvement
- Project Management
- Production understanding
- Communication Skills
- Interpersonal Communication
- Manufacturing Processes
- Problem Resolution
- Goal Setting
- Teamwork and Collaboration
- Argocd Software Proficiency
- Ansible Software Proficiency
Certification
- Certified Kubernetes Administrator
Affiliations
- Car enthusiast
- Gamer
Timeline
Platform Engineer II
Total Quality Logistics Inc.
02.2022 - Current
Regional IT Support Specialist I
Total Quality Logistics Inc.
11.2020 - 02.2022
IT Support Technician
Total Quality Logistics Inc.
06.2019 - 11.2020
High School Diploma -
Colerain High School