Andrew Owens
Missoula ,MT
Summary
Dynamic professional with extensive experience at Costco Wholesale Corp, showcasing a strong work ethic and integrity. Excelled in roles from Supervisor to Department Manager, significantly enhancing customer satisfaction and team productivity. Skilled in conflict resolution, adept at fostering professional environments and driving company-wide objectives. Proven track record in improving operational efficiency and employee performance.
Overview
9
9
years of professional experience
Work History
Cashier
Costco Wholesale Corp
08.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Department Manager
Costco Wholesale Corp
10.2023 - 08.2024
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor
Costco Wholesale Corp
06.2018 - 10.2023
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
Marketing Assistant
Costco Wholesale Corp
06.2015 - 06.2018
- Assisted in planning and implementation of loyalty programs, fostering stronger customer relationships and repeat business.
- Organized and executed promotional events to strengthen community relations and brand awareness.
Scale Technician
Rocky Mountain Scale Works
06.2017 - 09.2017
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Installed, tested and calibrated commercial electrical equipment to meet use demands.
- Improved scale accuracy by conducting regular maintenance and calibration.
- Assisted in the installation of new weighing systems, meeting project deadlines and requirements.
Education
Associate of Arts - Communications
The University of Montana
Missoula, MT05-2015
Skills
- Work Ethic and Integrity
- Time management skills
- Customer Relations
- Conflict Resolution
- Product Knowledge
- Honest and Dependable
- Reliable and Responsible
- Cooperative Attitude
- Adaptable and Flexible
Timeline
Cashier
Costco Wholesale Corp
08.2024 - Current
Department Manager
Costco Wholesale Corp
10.2023 - 08.2024
Supervisor
Costco Wholesale Corp
06.2018 - 10.2023
Scale Technician
Rocky Mountain Scale Works
06.2017 - 09.2017
Marketing Assistant
Costco Wholesale Corp
06.2015 - 06.2018
Associate of Arts - Communications
The University of Montana
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