Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Padilla

Stephens City

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Service Advisor

Winchester Mitsubishi
02.2024 - 06.2025
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Consultant

Winchester Mitsubishi
11.2021 - 01.2024
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Provided sales and customer service assistance to walk-in traffic
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Field Technician

WeLink
11.2019 - 11.2021
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Maintained and stocked company vehicle

Lot Porter

A1 Auto Sales & Service
03.2017 - 09.2019
  • Maintained physical appearance of lot to attract customers to business.
  • Communicated with coworkers and managers about completed duties.
  • Communicated with service team and other staff to assist customers.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Parked and retrieved cars according to customer needs.
  • Transport vehicles to and from Virginia state inspection
  • Add to inventory to dealership dms

Education

GED -

Dowell J Howard Center
Winchester, VA

Skills

  • Service estimates
  • Clerical support
  • Computer skills
  • Customer relationship management
  • Sales expertise
  • Team collaboration
  • Strong work ethic
  • Data processing
  • CRM software
  • Technical support
  • Customer service
  • Tool management
  • Installation and maintenance
  • Technical troubleshooting

Timeline

Service Advisor

Winchester Mitsubishi
02.2024 - 06.2025

Sales Consultant

Winchester Mitsubishi
11.2021 - 01.2024

Field Technician

WeLink
11.2019 - 11.2021

Lot Porter

A1 Auto Sales & Service
03.2017 - 09.2019

GED -

Dowell J Howard Center

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